Data Entry Front Desk

Victoria Hanene

********@*****.*** 517-***-**** Rolling Meadows, IL 60008

Summary

Well-organized covid screener team lead with demonstrated knowledge of healthcare procedures and administrative operations in medical environments. Experienced with patient services, EMR and computer applications in Microsoft Office.

Skills

Front desk operations

HIPAA guidelines

Medical Terminology

Technologically savvy (proficient in Word, Excel and PowerPoint)

Referrals

Over 15 yrs. of customer service

Multi-Task

Teamwork Oriented

Excels under Stress

Bilingual

Experience

Covid Screener Team Lead – Advocate Lutheran General Hospital (Park Ridge, IL.) September 2020 – July 2021

Oversee daily operations of covid screeners, conduct daily rounding’s, provide coverage and support to entire department.

Welcome and screen visitors and staff members by using established protocols, taking temperatures, ask a set of pre-defined questions, maintain appropriate social distancing of 6 feet as recommended by CDC.

Provide administrative tasks by generating monthly schedules, follow up on emails, updating calendars, developing, and updating internal and external communications, phone numbers to the covid screeners.

Respond to patient concerns, in-person, inbound and outbound calls, assist and respond in a timely professional manner.

Committed to the continuous improvement of the patients experience which includes patient safety, quality of care and excellent service.

Guest Services Representative – Advocate Lutheran General Hospital (Park Ridge, IL.) March 2020 – September 2020

Provide support and information in a friendly and courteous manner to all guests at the front desk, while also supporting patient and associate safety by enforcing visitor guidelines and restrictions.

Assist patients with locating their appointments in EMR EPIC, while providing guidance and direction to ensure arrival.

Apply critical thinking skills to resolve issues with inpatient and outpatient departments.

Respond in an event of codes and other emergency situations.

Provide coverage to assist office manager and training of new hire associates.

Receptionist – Kindred Hospice (Arlington Heights, IL.) January 2019 – March 2020

Welcome guests and direct to appropriate area or department, answer inbound calls while providing accurate information or transfer to appropriate party.

Schedule appointments, medical records, data entry, faxing, filling, and billing inquiries.

Provide bereavement needs to families, staff, and volunteers.

Gather information to develop the family bereavement services needs this included community groups and referrals.

Assist office coordinator with education and training to team members, and community and contract agencies with the psychosocial dynamics associated with illness, loss, and death.

Caregiver CNA – Brightstar Care (Chicago, IL.) January 2017 – March 2020

Providing care to elderly and disabled patients in a professional and compassionate manner.

Assist with feeding, personal hygiene, bathroom needs, linen changes, and light housekeeping.

Transport patients to offsite doctor visits, outdoor activities, and shopping assistance.

Taking and recording vital signs, document height and weight measurements, provide care according to the patient’s plan of care.

Training new associates, aid, and coverage in all areas of the department.

Education and Training

American College of Education – 2020

Bachelors Health Science

DeVry University – 2018

Associates in Health Information Technology

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