Network Analyst

Fredy Reyes-Ortega

**** ** ******* ***** ***** Apartment #26, Bentonville, Arkansas 72712

417-***-**** ********@******.***

Work Experience

GDH, Bentonville, AR July 2022 – Present

Service Desk Technician

The main function as a Service Help Desk is to provide technical assistance to computer system users.

Responsible for answering questions or resolving computer problems for clients via telephone or from a remote location.

Deep analysis of trends, in all areas of Consumer Services and deliver strategies to improve service delivery

Provide cross functional support for the Service Desk, Desktop Support, Client Architecture and Support services departments including assistance with knowledge and asset management, technical vendor management and continual service improvement.

Walmart, Bentonville, AR February 2022 – July 2022

Technician I, Systems Management

Assists in systems management by gathering capital expenditures lists, developing scopes of work to update network, cabling, wireless, over-head paging, telephone, and satellite systems; identifying other issues related to regular service; and learning about structured cabling and telecommunications equipment.

Performs major and minor preventive maintenance and repairs on network, cabling, telephone and satellite systems by troubleshooting cabling system issues according to Services team procedures; tracing and removing abandoned cable; keeping cable neatly tied and bundled while maintaining safety standards; replacing damaged items, cleaning and maintaining electronic network and television equipment; and installing network, cabling, wireless, over-head paging, telephone, and satellite components.

Missouri Walnut LLC, Neosho, MO June 2021 – July 2021

It Intern

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Identify need for initial or supplemental project resources.

Assisted with setting up access points throughout their facility

Education

Crowder College -Joplin Advanced Training & Technology Center, Joplin, Missouri August 2020 – December 2021

Associate, Computer and Network Support Technology, 3.5 GPA

Additional Certifications from Crowder College:

PC Repair Certificate

Information Technology Certificate

CISCO Networking Certificate

Joplin High School, Joplin, Missouri August 2017 – May 2019

High School, Diploma - General Education, 3.2 GPA

McAuley Catholic High School, Joplin, Missouri August 2015 – May 2019

High School, Diploma - General Education, 3.2 GPA

Additional Certifications

Cisco CCNA (In progress)

Workforce Ethics Certificate

PC Pro Certification

Links

Linkedin Profile –

https://www.linkedin.com/in/fredyreyes-ortega-92433a213

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