Customer Service General Manager
Resume:
ANGEL RAMIREZ
S U MMARY
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi- tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory. E X P E R I E N C E
Business Banking Officer
Safe Credit Union Folsom, CA July 2020 - Current Relationship Manage/Small Busine Owner Specialist
Bank of America Indianapolis, IN May 2018 - July 2020 Small Business Owner/General Manager
New Palestine CrossFit DBA New Palestine Fitness New Palestine, IN November 2015 - November 2018
Staff Sergeant/Logistics Manager
Consulted with small business customers to determine needs and means and propose personalized banking solutions.
Cultivated relationships with key stakeholders and decision-makers as part of successful business practices.
Collected financial documents from clients to analyze for loans up to $500k Managed a portfolio up to $10million
Grew and maintained relationships within the center of influence Joined networking events as the face of Safe Credit Union to grow portfolio Developed and maintained relationships with both consumer and small to mid sized businesses
• Maintained and grew relationships within center of influence to ensure referral and client base
• Made suggestions to help clients meet their financial goals
• Ensure oversight operational activities including transactions, accuracy and execution of compliance regulations and policies is in order
• Responsible for coaching sales strategies to team and partners to ensure quality leads
Guided management and supervisory staff to promote smooth operations. Recruited, interviewed and hired qualified staff for open positions. Trained employees on duties, policies and procedures. Established favorable relationships with members facilitating contract negotiation Oversaw and coached six fitness classes a day
Guided clients through safe workouts modified to match fitness levels and medical considerations, from obesity to hypertension, arthritis, sports injuries and post-surgeries.
S K I L L S
Persuasive Negotiations
knowledge of Sales Strategies
Staff Training and Development
Banking Sales and Relationship
Management
Customer Service/Relations Skills
C O N T A C T
**************@*****.***
Suisun, CA 94585
E D U C A T I O N A N D
T R A I N I N G
High School Diploma
Vallejo High School, Vallejo, CA
Associate of Science
American Military University
Technical Certification
Nutrition
Penn Foster Career School, Scranton,
PA
United States Air Force, USAF Grissom AFB, IN November 2011 - December 2015 Facilitated route clearance for visits from high-ranking officials. Trained, coached and mentored military units to improve readiness and training. Directed logistical training procedures to adhere to military regulations. Trained, onboarded and mentored all new airman
Contact this candidate