Operations Manager

DOREEN OVERSTREET Operations Manager

Hull, Texas 256-***-**** *******************@*****.*** Linkedin.com/in/doreen-overstreet-b11451ab A highly skilled and driven operations manager with a proven track record of success in motivating teams to improve performance, providing exceptional customer service, and enforcing critical company standards to ensure efficient operations. Acknowledged, for strategically solving analytical issues, using balanced and judgement on critical thinking projects and delivering on-time. Leverages communication and organization skills to manage/control operating and labor costs and lead team training to improve service levels and customer satisfaction. Core Competencies include: Safety Team Training and Development Scheduling Analytical Thinking Operations Management Inventory Control P&L Oversight Cost Management Labor/Hours Tracking Regulatory Compliance Policy and Procedure Equipment Maintenance Sales Telephone Operator

Professional Experience

General Manager Taco Bell Mont Belvieu, TX Aug 2021-Present Lead Supervisor (contract) Mundy Companies Orange, TX Dec 2020-June 2021 Accountable for staff safety meetings and ensures staff maintains proper procedures and PPE’s. Trains new hires, for industrial janitorial cleaning and floor technicians. Works independently maintaining chemical and research laboratories and office building(s), with the utmost safety measures within the facility.

>Report to the Project Manager on daily team members issues.

>Turn in safety and vehicle inspections sheets to the safety manager. Project Manager (contract) McLemore Bldg Maintenance, Orange, TX June 2020-Dec 2020 Responsible for day-to-day management of staff; included daily inspections, staff training and identifications of continuous improvement opportunities. Managed scheduling, timekeeping, inventory and supply ordering. Maintained continuous contact with clients. Ensured safety meetings and protocols were followed. Hired, onboarded, disciplined and terminated employees.

>Forecasted and executed field projects, for industrial cleaning services and floor technicians.

>Developed plans and schedules for routine maintenance of equipment and vehicles. Unit Director Assistant Bojangles Restaurant, Russellville, AL Mar 2018-June 2020 Supervised crew members and incoming managers, including conducting training. Prepared food for daily operations, as well as catering orders. Set up tills for shifts, coordinated bank deposits, led daily safe counts, and prepared coin orders for the bank. Maintained and managed records of employees hours and schedules. Coordinated bi-weekly truck orders, including front and back- of-house (BOH) inventory. Created staff schedules to ensure adequate coverage.

>Led turnaround of underperforming location, including retraining crew members with focus on professional service and suggestive selling and upselling techniques. Increased sales by 9.63% in four months.

>Engaged personnel in Front-of-House (FOH)/Drive-thru time contest. Won a cash prize of $1.5K and divided among crew members as well as boosted team motivation.

Supervisor Gold Standard Cleaning Service, Hastings, FL 2005-2018 Scheduled staff to provide cleaning, landscaping designing services and handyman jobs, for residential, offices, vacation rental properties, restaurants and religious places; as well as, organized one time services. Ordered supplies to maintain needed inventory levels. Fielded phone calls and managed appointment calendars. Coordinated payroll and finance functions. Prepared supplies to accommodate scheduled appointments.

>Led sales training and provided personalized price quotes and service follow-ups. Increased sales steadily year-over-year during tenure.

>Designed and maintained plots for landscaping and gardening. Additional Experience

Assistant General Manager Biff Burger, St. Petersburg, FL Car Salesman Beaver Toyota St. Augustine, FL

Registrar and Telephone Operator Seminole Hospital Women's Center, Seminole FL CERTIFICATION

Food Protection Manager Certificate Number 18295033 SERVSAFE 2019