Management Assistant Specialist
Resume:
SAYED MANSOOR HASHIMI
** ***** *** **** ******, Apt. D419, Alexandria, VA 22304
916-***-**** adtyke@r.postjobfree.com
Network Administrator with 7+ years of experience enhancing IT operations across the company. Advanced expertise in LAN/WAN administration, technical support, and integrated software applications. Knowledge of Windows Servers, DNS server, application server, Windows Active Directory, DHCP, and Cisco network infrastructure and peripheral processes.
Education
Istanbul Aydin University, Istanbul, Turkey 2015 - 2017
Competed master’s degree in Computer Engineering
Kabul Education University, Kabul, Afghanistan 2004 - 2007
Completed bachelor’s degree in Computer Science
Professional Experience
National Institute of Management & Administration (NIMA) Kabul, Afghanistan Apr 2017 - June 2021
Master Trainer and Network Administrator
Administered all network operations as a sole administrator for a 150+ people workforce
Performed network administration for all servers in Windows 2012/2016 server environment
Performed troubleshooting IP connectivity and network performance, and improving network performance.
Ensured system security and reliability by maintaining device configurations/backups and network monitoring tools, reducing client support.
Provided desktop support to internal users by adding computers to the domain, configuring the exchange, and handling various wireless network issues
Performed diagnosing and troubleshooting of all PCs (PC Technician)
Performed all task related to network issue
Developed and prepared course syllabuses for Computer Science classes
Prepared lesson plans and lectures for undergraduate and graduate students
Lectured of all IT and network class of NIMA
Prepared the lectures on the PowerPoint office suite and presented to students
Conducted quizzes, evaluated results and worked on the improvements of courses
Prepared exam question and conducted exams
Reviewed, verified and completed the exam scores on an excel spreadsheet
Communicated with students via email, text messages and phone calls and answered their inquiries
Training of all basic and high level of IT and network classes
Istanbul Aydin University, Istanbul, Turkey Feb 2014 - Feb 2017
Information Technology (IT) Assistant
Performed setup and configuration of the helpdesk software
Performed installation and configuration new servers with Windows Server and RAID configurations
Configured, implemented and deployed group policies
Configured and created new VPN access through Watch guard firewall
Managed, maintained, and resolved issues for users, workstations and printers
Provided helpdesk support and answered client’s questions on the phone
Opened, tracked and closed tickets on the system
Professional Experience Continued
Documented software installations, hardware installations and resolutions
Diagnosing and Troubleshooting of all PCs (PC Technician)
Computer Technology Institute (CTI), Kabul, Afghanistan Aug 2009 - Sep 2013
Lecturer of Computer Science Classes
Developed and prepared course syllabuses for Computer Science classes
Prepared lesson plans and lectures for undergraduate and graduate students
Lecturing of all IT and network class of Computer Technology Institute
Prepared the lectures on the PowerPoint office suite and presented to students
Conducted quizzes, evaluated results and worked on the improvements of courses
Prepared exam question and conducted exams
Reviewed, verified and completed the exam scores on an excel spreadsheet
Communicated with students via email, text messages and phone calls and answered their inquiries
Training of all basic and high level of IT and network classes
Tetra Tech – USAID Project, Kabul, Afghanistan Aug 2011 - Sep 2013
Computer Management Assistant
Served as a Computer Management Assistant of the Computer Center in charge of the day-to-day operations and support of Windows OS, PC/LAN hardware, software, applications
Performed installation, monitoring, testing and network management of systems, Windows OS server/workstation, CISCO devices, PC/LAN hardware, software, peripherals, data communication equipment and accessories, recommended and performed upgrades, enhancements and re-configuration to attain optimum system efficiency and performance
Coordinated with Computer Management Specialist the installation, maintenance and replacement of power outlets and extensions, communication lines, LAN cabling in support of the data communications, networking and inter-connectivity of the Mission automation hardware, peripherals and auxiliary equipment.
Interacted with end Users on a day-to-day basis and provides first line support on standard application software packages and other agency software installed on the various platforms.
Performed support for users with any sort of PC problem including: hardware, system software, application software and automated systems
Managed all automation maintenance contracts of IRM for Servers, PC/LAN and Server hardware, software, applications, peripherals, data communication equipment, accessories, and auxiliary equipment. Ensured that contractors provided services and performed according to the provisions of the contracts
IT Support
Responsible to troubleshoot the LAN.
Provide internet for all users
Troubleshoot the networks problems.
Troubleshoot the computers.
Purchasing the IT equipment.
Troubleshoot the networks problems.
Installing, registering and setup of different operating systems.
Checking and updating the stand-alone network computers.
Joining the Computers to the domain.
Installing, Imaging the laptops and desktops.
Troubleshooting of Windows, Users, Software and hardware.
Ensure the use of updated virus versions on all computers.
Provide technical support during the weekends and non-official time for any IT related Matters.
CERTIFICATIONS
Microsoft Office
IT Essential 1 (Online Certified)
IT Essential 2 (Online Certified)
A+ Hardware Comp (TIA)
MCSE (MCITP)
CCNA (Online Certified)
CCNA (Online Certified)
Persian
Excellent
Excellent
Excellent
Pashto
Very Good
Very Good
Very Good
English
Good
Very Good
Very Good
Turkish
Very Good
Excellent
Excellent
Languages Speaking Reading Writing
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