Service Representative Customer

I always strive to be a team player in a solid and professional environment. I am a prime candidate for this position because my strengths include proficiency in executing the pertinent tasks. Additionally, my years of experience in customer service, management and leadership skills, lead to a positive work environment.

Core Qualifications

Strong verbal and written communication

Team liaison

Proficient leadership and management

Strong organizational skills

High quality customer service

Education

Mt. Alvernia High School for Girls July 1985

High School Diploma

215 Life, Health, and Annuities License December 1999

Experience

Aetna Life Insurance

Onsite Representative May 2015 – April 2021

•Establish client and employee relations by providing satisfactory service at Ultimate Software.

•Assist with member benefit and coverage inquiries

•Resolve claim issues

•Provide guidance on enrollments, wellness and anything that pertains to the health plan.

CIGNA/Pro-Unlimited March 2014 – May 2015

Onsite Representative

•Built customer relationships and ensured customer satisfaction at Atkins Global and Ultimate Software

•Provided guidance on health coverage inquiries and wellness promotions

•Assisted with member benefits and enrollment inquiries

•Resolved member claim issues

TransAmerica, Western Regional Life, Columbian Life September 2013 – March 2014

Independent Insurance Agent

•Prospected and registered clients for life insurance

•Registered eligible clients for the Exchange Program

United Insurance Company of America July 2008-August 2013

Sales Manager

•Managed a staff of seven insurance agents to achieve daily, weekly, and monthly goals

•Recruited, approved, and trained experienced and non-experienced applicants

•Audited book of business on each agent on a monthly basis

•Ensured satisfactory completion of all areas of sales requirements

United Insurance Company of America March 2005-August 2013

Sales Agent

•Managed a book of business collecting insurance premiums

•Sold sales products

•Prospected for new clients

•Ensured that all areas of sales requirements were met

United Healthcare September 1999-March 2003

Account Service Representative

•Conducted group presentations on insurance benefits

•Reviewed group insurance applications for errors

•Assisted brokers, agents, and HR personnel with group benefits

•Represented United Healthcare as Onsite representative for the Palm Beach and Miami Dade school board

United Healthcare August 1996-March 2003

Customer Service Representative

•Provided Customer care to policy holders, and insurance providers

•Resolved claims issues for both policy holders and insurance providers

•Ensured that complete customer care requirements were satisfied

Achievement

•National Award of Excellence – August 2012 Manager of the Year

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