Service Agent Customer

Sharon Dorsey

Cordova, TN *****

************@*****.***

+1-331-***-****

Work Experience

Remote inbound sales

NexRep Inbound

March 2020 to Present

I work remotely online receiving inbound sales calls from customers. I provide sales assists in the form of upselling, and down selling merchandise. Accurately record credit card information, billing and shipping information

Teacher

Individual Advocacy Group

August 2007 to February 2014

Education

Master's in Education

Chicago State University - Chicago, IL

September 1992 to June 2002

Skills

• CPR

• Teaching

• Organizational Skills

• Time Management

• Sales Experience

• Telemarketing

• Customer Service

• Childcare

• Classroom Management

• Curriculum Development

• Writing Skills

• Mentoring

• Math

• English

• Inside Sales

• Upselling

Additional Information

As a teacher, I had to develop and implement lesson plans for 15 to 30 students monthly. I also had to monitor and give written assessment and feedback for each individual. Lastly, I had to adhere to time in the form for following hourly class schedules.

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