Claims Analyst (Freight)

Darlene Hatfield

** **** *****, ***** *********, New Jersey 07031

(C) 201-***-**** ********@*****.***

Professional individual with diversified business experience including claims processing, accounting, data analysis, customer service and administrative assistant, who exhibits superior organizational and problem-solving skills with a high level of attention to detail.

EXPERIENCE:

THE OKONITE COMPANY 2/21-5/21

Senior Accounting Clerk – Accounts Payable

Processing of payment checks, daily entry of purchase orders, daily verification of plant receiving documents to vendor invoicing

Verify receiving documents to general payment checks, maintain accounts payable files, daily vendor phone inquiries

AJILON 9/19-11/19

Temp for PANOS

●Handled Amazon account, processed orders and submitted through Vendor Central

●Customer Service, phone and e-mail regarding orders received, OS&D’s

●Inventory lookup to verify products in stock

●Confirmation of promotional pricing on orders

●Closed out Jagro broker invoices upon payment

HOMEWELL SENIOR CARE 8/17-10/18

Homewellsenoircare.com Certified Home Health Aide

COMMANDCARE

Commandcare.com Certified Home Health Aide 4/14-8/17

NATIONAL RETAIL SYSTEMS, INC. 3/03-11/05

Claims Analyst

●Prioritized all departments work

●Managed incoming freight claims from major retailers, i.e. Marshalls, TJ Maxx and all Federated accounts, on the east and west coast

Processed over $500k of claims annually

●Primary contact for all insurance claims over $50k

Lead role in external contact with customers, vendors, insurance companies as well as internal communication with warehousing, logistics and loss prevention

●Analyzed customer filing data to ensure maximum claim recovery

●Trained new employee in claims department

PANASONIC / MATSUSHITA ELECTRIC CORPORATION OF AMERICA 1/02-3/03

Cargo Claims Administrator

●Filed claims on import/domestic shipments at both retailer/distribution level against large carrier base

●Responsible for follow-up on collection of claims to maintain maximum recovery on losses/damages

●Analysis of cargo loss information to identify potential trends for loss prevention purposes

Research Coordinator (Corporate Accounts Payable) 12/00-1/02

●Accounts Payable responsibilities to include maintaining T&E reports for multiple managers with high levels of domestic/foreign travel activity, Researching vendor invoices, Processing check requests and adjustments

●Providing internal/external customer service for vendors and employees

Education:

BERKELEY COLLEGE OF BUSINESS, 1992 (Graduate)

Associate Degree- Applied Science; major- Accounting

BERKELEY COLLEGE, 2013 (Graduate)

Patient Care Technician

Certified Phlebotomist/ Certified Home Health Aide

Skills: MS Office/Word, Excel, Outlook, Databases- RS6000, AS/400, 3rd Wave and Vendor Central

Clinical Rotations: St. Joseph’s Hospital Emergency Room; MI CASA ES SU CASA (Adult Day Care Center)

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