Customer Service

Jada Matos

**** ******** **., *********, ** ***14 850-***-**** **********@*****.***

Professional Summary

Experienced waitress with over 5 years of experience in hospitality. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills

Procedures implementation

Billing and Invoicing

Payment verification

Patient evaluations

Timesheet processing

Customer service

Team collaboration

Reservations management

Credit card processing

Interviewing

Conflict resolution

Strategic planning and execution

Individual and group instruction

Brand-building strategies

Organization and cleaning

Sales closing

Food preparation

Meal preparation

POS systems

Service planning

Resolving discrepancies

Work History

Waitress Cashier, 05/2019 to Current

Lost Pizza – Pensacola, FL.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Worked with diversified customers to understand requirements and provide exceptional customer service

Worked with managers to resolve several problems, improve operations and provide exceptional customer service

Closed out cash register with 100% accuracy and prepared cashier report

Ensured exceptional guest experiences through attentive service

Monitored dining room inventory and replenished as necessary

Assisted wait staff with timely food delivery and guest requests

Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons

Assisted customers with carry-out service

Managed customer flow and backed up lines to reduce checkout wait time

Monitored guests for intoxication and immediately reported concerns to management

Developed knowledge about products and sales items to answer shoppers' questions

Waitress Bartender, 01/2019 to Current

Deluna Lanes – Pensacola, FL.

Worked with Supervisor to resolve patrons’ problems, improve operations and provide exceptional customer service

Developed unique drink and cocktail offerings to enhance bar reputation

Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors

Maintained secure cash drawers, promptly resolving discrepancies for accuracy

Took customer orders and capitalized on opportunities to sell special beverage and food options

Upsold daily specials and beverage promotions to exceed daily sales goals

Upsold menu items to customers, driving up per sale revenues and maximizing profits

Maintained accurate cash drawer of $250.00 per shift

Customer Service Sales, 05/2018 to 12/2019

Citi Trends – Pensacola, FL.

Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns

Identified prospects' needs and developed appropriate responses along with information on fitting products and services

Boosted brand awareness, implemented promotional campaigns and employed sales tactics for retail clothing

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions

Exceeded established sales goals and increased client retention by 35%

Showcased product features to customers and discussed technical details to overcome objections and lock in sales

Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings

Maximized business potential by providing excellent customer service and ensuring 100% client retention

Branded products through effective salesmanship and maintained long-term relationships with clients

Used consultative sales approach to understand and meet customer needs

Used consultative sales approach to understand customer needs and recommend relevant offerings

Evaluated inventory and delivery needs, optimizing strategies to meet customer demands

Implemented marketing and sales campaigns to effectively brand retail clothing and accessories

CNA, 01/2018 to 05/2019

University Hills Rehabilitation Center – Pensacola, FL.

Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage

Employed mobility devices and other equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries

Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking

Facilitated activities of daily living, including personal hygiene management, feeding and ambulation

Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision

Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes

Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals

Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment

Oversaw and maintained patients' rooms, group living areas and nurse stations

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms

Transported patients between rooms and appointments or testing locations

Education

High School Diploma: 06/2013

Women's Christian Crop - Pensacola, FL

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