Inventory Associate

TRACY M. C.

CURTIS

**** ********** ***, *** *****, California 95824, 916-***-****, *************@*****.***

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.

SKILLS

Customer support

Inventory cycle counting

Inventory recording

Inbound/Outbound Calls

Typing 50 WPM

Data Entry

Excel

Works Well Under Pressure

Multi-Task

Team Player

EXPERIENCE

Inventory Associate

WIS International Sacramento, CA

November 2019 - Current

Kept inventory records updated and prepared standard reports for management review.

Updated systems and helped with team coordination by logging and tracking new deliveries.

Verified inventory accuracy with weekly cycle counts and audits.

Developed and updated inventory documentation, discrepancy reports, and cycle-count records.

Kept accurate inventory records, entering new shipments and resolving identified discrepancies.

Customer Service Representative

Faneuil/Covered California Sacramento, CA

October 2017 - November 2019

Documented, researched, and resolved customer service issues.

Handled customer inquiries, billing questions, payments, and service requests.

Anticipated needs and resolved problems to keep customers happy.

Managed customer calls efficiently in fast-paced call center environment.

Delivered fast and friendly service regarding questions and service complaints.

Enhanced customer satisfaction with fast, knowledgeable service.

Updated records with all interactions and customers transactions.

Referred unresolved customer grievances to designated departments for further investigation.

Resolved issues based on thorough investigations of concerns.

EDUCATION

Cosumnes River College, Sacramento, CA

Returned to college after 20 years, earning a spot on the B Honor Roll four semesters in a roll, and also received the Barbara Bray Scholarship for most improved studdent.

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