Data Entry Call Center
Resume:
Chelee Spence
Indianapolis, IN *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Tax Analyst Call Center
Indiana Dept. of Revenue - Indianapolis, IN
January 2020 to oct 2022
Assisted customers with tax and compliance issues and customer support and filed fraud cases and advised on state tax audits. very busy call queue and had over 150 calls a day. Medical Insurance Analyst
Anthem Blue Cross BlueShield - Indianapolis, IN
January 2018 to September 2019
Based on data analysis, create recommendations to enhance application and address emerging issues. Analyzes plan specific sales and customers need analysis. Heavy SALES QUOTA. Gather and assess stakeholder needs and perform analysis to transform the various inputs into business requirements that support enhancements to BCBSA applications.
Assists in the assessment of solutions utilizing data to drive recommendations.Very heavy data entry and Excel usage and Customer service.
• Managed customer accounts
• Resolved customer issues
Medical Customer Service Representative
Dept. of Veterans Affairs
December 2016 to December 2017
Responsible for the Digital processing of Veterans medical and dental charts into the federal data software system CITRIX Very heavy data entry and attention to detail. .Maintained and updated medical charts utilizing HIPAA guidelines and federal compliance guidelines. Prepared medical charts for review by the Dept. of Veterans Affairs Compliance Administrator for determination of federal benefits.Majority of afternoon were spent in high volume call center making outbound calls to Dept of Veterans Affairs in Washington.
Project Manager
CTB-McGraw-Hill
August 2010 to December 2016
Implemented policies and procedures concerning scholastic testing methods. Trained and qualified over 120 people on testing procedures for Fl, GA, MI, WI CO Istep.. Insured correct procedures were being met within the guidelines of each states Dept of Educations requirements. Customer Service Call Center/ Collections
ACS Corporation
August 2008 to July 2009
Attracts potential customers by answering product and service Questions. Accessing information from federal programs. Maintained confidentiality. High attention to detail. Met and exceeded company daily and weekly goals.
Accounting Manager
Indiana Dept. of Child Services
January 2007 to August 2008
Child Support Division Daily Accounting procedures of check displacement and data using excel. Compiled daily excel spreadsheet of check entry .Researched each account using internet resources. Developed collections methods that consistently achieved company financial goals. Exceeded company collections quotas AR and AP. Taught SAP to employees and entered biweekly payroll when needed Education
Bachelor's in Business Administration
Virginia Intermont College - Bristol, VA
1986 to 1990
Bachelor's in Equine science
Virginia Intermont College - Bristol, VA
1986 to 1990
Skills
• Citrix
• SAP
• Business Requirements
• Customer service
• Negotiation
• Hospitality
• Microsoft Office
• Microsoft Excel
• Data entry
• Documentation review
• Project Management
• Accounting
• Business Analysis
• Paychex
• Payroll
• Oracle
Assessments
Work Style: Reliability — Highly Proficient
December 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Work Style: Conscientiousness — Highly Proficient
November 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Sales: Influence & Negotiation — Proficient
May 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Customer Focus & Orientation — Highly Proficient
March 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly Proficient
Management Fit — Proficient
May 2020
Measures the traits that are important for success in management positions. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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