Service Representative Customer

Kim I. Mitchell

Las Vegas, NV 725-***-**** ************@*****.***

Highly motivated and driven professional with a strong customer service background. Holds excellent people skills with the ability to examine situations accurately and effectively.

Professional Experience

Everise\ C3, Licensed Health Insurance Agent Las Vegas, Nevada

2019- 2022

Currently serving on the Member Escalation Team (MET)

Help members resolve issues regarding medication attainment, billing and payments, and account management

Obtain overrides for tier exceptions

Maintain a 97% average Quality Assurance rating

Alorica, Customer Service Representative Las Vegas, Nevada

2017- 2019

Assist member with questions regarding their insurance coverage, claims and medical procedures

Responsible for updating member personal information

Exceeds customers expectations by going above and beyond the given parameters

Accomplishes on average 50+ calls a day

Davis Medical Center, Patient Access Representative Elkins, West Virginia

October 2016- June 2017

Pre-register patients, including verifying insurance and demographic information and confirming appointment time.

Schedule patient appointments and testing, including CT scans, MRI, stress tests, endoscopy, etc.

Employ extensive medical terminology in performing daily responsibilities.

IBEX Global Inc., Customer Service Representative Elkins, West Virginia

September 2015- October 2016

Processed an average of 30 incoming calls per hour

Answered ATT/DirectTV client questions about their accounts.

Walt Disney Travel Co., Certified Travel Agent/Customer Service Orlando, Florida

February 1996- November 2004

Created vacation packages for an average of 40+ clients per day traveling to Walt Disney World Resorts and Theme Parks.

Twice recognized as Top Sales Staff for booking $22,000+ in daily sales.

Was voted one of the top 25 Customer Service Representatives for highest sales goals

Education

South Carolina State University Orangeburg, South Carolina

Bachelor of Science Degree, Elementary Education

Graduated in 2008 with Honors

Received highest President academic award two years in a row

The National Associate of Career Travel Agents Orlando, Florida

Certified Travel Agent 1998- 2004

programs

Typing Speed 50 WPM

MS Word, Excel, PowerPoint

Proprietary Patient Scheduling software

Siebolt

Contact this candidate