Service Agent Customer
Resume:
Apr **** - Current
CHICAGO, IL
Apr 1986 - Apr 1988
Stephanie Gardner
Professional Summary
Customer Service Team Supervisor, ensuring team members achieve productivity and accuracy in all interactions with customers. More than 35 years of experience leading staff. Able to handle escalations with tact and diplomacy. Train and mentor associates to improve their effectiveness. Skills
Staff assignments and supervision Customer escalations Goal attainment Team productivity
Customer service Regulatory compliance
Write reports Employee supervision
Train employees
Experience
Customer Service Supervisor
American Airlines
Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues.
Provided expert service by communicating information to customers and following up on promises.
Gate Agent
American Airlines
Informed passengers of essential travel information, including travel times, visa requirements, and transportation connections.
Examined passenger documentation to determine destinations and assigned boarding passes.
Organized and issued the customer's travel documentation, including tickets, insurance policies and tour itineraries.
Checked baggage and cargo for customers to keep the cabin area clear from unnecessary items.
Used the public address systems to announce arrival and departure information. Carefully reviewed the passengers' documentation to check their destinations and assign the correct boarding passes.
Directed passengers to the designated areas to wait or proceed with loading. Reviewed the computer database to check the availability on different dates and lock in requested travel times.
Maintained good working relationship with co-workers and management. Baggage Service Agent
7171 w GUNNISON st, Apt 7B west tower, Harwood Heights, Illinois 60706 *********@*****.***
Jun 1983
Chicago, Illinois
American Airlines
Handled issues such as lost and damaged bag reports. Labeled the containers with identifying information such as storage bins and final destinations.
Received all packages and ensured delivery to correct departments and personnel. Education
High School Diploma: Mathematics
Lindblom Tech High School
GPA 2.8.
Graduated in top 50% of class.
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