Customer Service Representative

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

CL CAMRYN LOVE

TX 75071 *************@*****.***

High-performance worker with demonstrated skills in exceeding sales quotas and driving continuous growth. Excellent customer service and lead conversion abilities developed over progressive career promoting. Smooth demonstrator with in-depth product knowledge.

Detail-oriented quality assurance team member skilled at evaluating programs, identifying causes and locating root issues. Proficient in customer service and collective work.

Current student working toward my degree in sonography and looking for an opportunity to begin my career in the field. Identifying and quickly closing any knowledge gaps to offer value to my employer and team.

• Customer service • Analytical thinking • Order management

• Sales Hospitality and

accommodation

• • Scheduling

February 2022 - Current

Customer Service Chat Representative

Klarna Dallas, TX

• Backed up fellow chat agents needing help with specific issues or customers. Set clear expectations for team performance, conducted periodic evaluations, and implemented priority assistance.

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Offered prompt, courteous and accurate information to customers requesting assistance via web-based chat.

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Resolved open issues for customers by investigating problems and coordinating solutions with other staff.

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Accepted high volume of inbound customer calls and maintained performance levels with strong call control skills.

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February 2021 - January 2022

Customer Service Representative

Johnson Controls Richardson, TX

• Developed process improvements to enhance overall delivery of service.

• Met personal, team and company goals in customer service environment.

• Collaborated with colleagues and co-workers to deliver quality customer experience.

• Delivered fast and friendly service to handle questions and service complaints. April 2018 - January 2021

Customer Associate

EDUCATION

Walmart McKinney, TX

Delivered exceptional customer service by targeting solutions on unique customer situations and needs.

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Instilled calm in customers by managing escalations and transfers with utmost professionalism.

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Improved job knowledge through continuous training and expert use of available knowledge bases.

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I started as a cashier in April of 2018, I then got promoted to the Online Grocery Pickup department.

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May 2019 High School Diploma

McKinney Boyd High School, McKinney, TX

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