Entry Specialist Data

Jennifer Merino

****.*******@*****.*** 732-***-****

Highly motivated and energetic data entry specialist and customer service professional with experience working as a team player in a fast paced environment. With more than four years of experience managing customer inquiries, processing orders, and ensuring product listing accuracy while meeting deadlines.

WORK EXPERIENCE

Amazon Order Management Specialist April 2022 - Present

Drill Spot - Remote

●Organize and create purchase plans for customer orders placed on Amazon.

●Accurate uploaded inventory files to Amazon on a daily basis.

●Performed troubleshooting on all orders that did not meet shipping compliance standards.

●Processed warehouses rejected orders due to out of stock or state restriction policies.

●Communicated with customers by email regarding any order status changes.

●Inform customers by email of any changes with their orders such as out of stock or state restrictive issues.

●Track shipments to confirm all orders are shipped and delivered within the time frame.

●Ensure Amazon seller account is in good standing by tracking weekly metrics on.

●Assisted with updating at risk product listing on Amazon to ensure products are listed correctly and boost our account health.

E-Commerce Product Onboarding Specialist September 2018 - July 2021

Triangle Home Fashion - East Brunswick, NJ

●Responsible for uploading and maintaining products across all E-commerce partners.

●Worked closely with E-commerce buyers to ensure all product listings met brand standards.

●Experience in receiving multiple customer orders on a daily basis. Managing orders from receiving stage to delivery.

●Processing orders through manual input and EDI utilizing the SAP program.

●Stepped in to answer phone calls and assist with other office duties during periods of heavy workflow.

●Responding to emails and phone calls from customers, merchandising team members, and co-workers within a reasonable time frame.

●Follow up with the warehouse manager to ensure sample order requests from buyers are fulfilled correctly and in a timely manner.

●Created excel reports detailing all product information including inventory, wholesale cost, suggested retail cost, shipping details, and product images.

●Updating and monitoring product inventory for all E-Commerce partners.

●Provide weekly business updates on progress and insight to the E-commerce operation and marketing team.

●Creatings and modifying queries to extract information from company databases.

●Supporting the Sales leadership team with creating reportings and presentation of data trends

Warehouse Associate April 2018 - September 2018

Amazon Fulfillment Center Edison, NJ

●Verify the quality and quantity of each item before moving the product onto the next stage of shipment.

●Demonstrated flexibility and willingness to adapt and cross train in different order process areas within the department.

●Perform all assigned tasks in accordance with safety guidance and regulations.

●Maintained a clean and orderly workstation in order to facilitate an efficient work flow.

●Successfully met daily quotes to ensure department productivity goals were achieved.

●Alerted the system of any damaged items or missing pieces.

Hardlines Team Leader November 2014 - June 2017

Target Milltown, NJ

●Crossed trained in multiple areas of the store in order to provide a higher level of service to all customers.

●Complied with strict opening and closing procedures in order to ensure both customer satisfaction and company expectations.

●Helped customers get connected with Target's various services, including REDcard, cartwheel and weekly deals to help them make the most of their shopping experience.

●Tracked and monitored inventory and sales to help guarantee customer satisfaction.

●Assisting with interviewing and hiring candidates.

●Processed monetary transactions including cash, checks, gift certificates, food stamps, coupons, and refunds.

●Delivered a great looking sales floor by ensuring signs and labels for all products and sales were visible to guests.

EDUCATION

Monroe Township High School Diploma June. 2012

SKILLS

●Excellent organizational skills and ability to effectively multitask

●Excellent verbal and written communication

●Able to manage own workload, meet deadlines and work effectively on multiple tasks

●Personal pride in delivering high quality work

●Exceptional attention to detail

●Data Entry and Order Processing

●Bilingual - Spanish/English

●Experience with databases such as SAP/Access

●Proficient in MS Office with a focus in Excel and Outlook

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