Data Entry, Customer Service, Retention, Sales Administration

Michael Prince

**** ********** ** ** ● Concord, NC 28025 ● 614-***-**** ● **************@*****.******** ADMINISTRATION ● DATA ENTRY ● CUSTOMER SERVICE ● RETENTION

Possess a strong work ethic and the organizational skills required to quickly learn new tasks, assimilate complex information, produce results and meet required deadlines. Comfortable working autonomously on projects or collaborating in a group environment to reach decisions consistent with the goals of a business or in the best interest of a patient. Also functions well in situations requiring creative ideas and an ability to analyze appropriate customer service programs complementary to business objectives. Trained and skilled in the areas of the following:

PROFESSIONAL EXPERIENCE

Retention – Alliance Data Card Services Columbus, Ohio 2018 – 2020

● Resolved account receivable up to 90 days past due and occasionally higher, implemented payment plans, processed extensions, updated and maintained customer profiles, assisted with customer inquiries, and provided additional detailed information on new services or plans.

Retail Sales Consultant – Sprint Hilliard, Ohio 2013 – 2016

● Provided customer assistance with appropriate sales methods, detailed service plans, and customized features tailored to accounts in relevant methods that gained trust from the customers to continue with cellular services from Sprint for future benefits of cellular service.

Management/Customer Service – Boston Market Reynoldsburg, Ohio 2011

● Managed team of 5 minimum, monitored food consumption, estimated cooking schedule, handled and exchanged currency, aided employee and customer issues, and held responsible for upcoming work schedules and store lock-up.

Additional Career Experience

Machine Operator - DNP Concord, North Carolina 2020 – Current

● Responsible for creating and producing product labels, fulfilling package orders to fulfill daily goals, and performed quality inspection while sorting products and finalizing item requests.

Bulk/Sorter - FedEx Groveport, Ohio 2016 – 2018

● Performed quality inspection to sort products, created packages in order to fulfill daily goals, and assisted in eliminating items in large quantity or stature amongst the vicinity.

Assembly Line Worker – The Limited Pataskala, Ohio 2012

● Open, handled, and created packages. Sorted products amongst vicinity.

Cashier/Customer Service – IPI Visual Marketing Columbus, Ohio 2007 – 2009 (Seasonal)

● Handled currency, processed orders, functioned as photographer. Produced custom order requested by consumer. Interfaced with a variety of customers requiring diverse services that included sales, production, and customer service.

Cashier/Customer Service – Dairy Queen Columbus, Ohio 2007 – 2009

● Handled currency and customers. Produced custom order requested by consumer. Interfaced with a variety of customers requiring diverse services that included sales, production, and customer service.

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