Computer Operator Entry Clerk

OBJECTIVE

Customer Service professional with over ten years in service related positions. Enjoys working with residents and am comfortable with people of all ages and walks of life. Seeking an Activities Coordinator position where my customer service and communication skills can be used to coordinate successful activities that would provide both intellectual and physical stimulation to those who participate.

PROFESSIONAL EXPERIENCE

PUBLIC LIBRARY, Clifton, NJ 2015-Present

Volunteer

•Book Nook selling books

NEW JERSEY VETERANS HOME, Paramus, NJ 2006-Present

Volunteer

•Aid and assist the residents as needed and on sponsored trips.

•Provide witness for last will and testament hearings

•Provide support and companionship to mentally and physically challenged elderly clients

•Escort patients to and from activities

NEW JERSEY VETERANS HOME, Paramus, NJ 2006-2022

Temporary Position sponsored by Good Will Industries (2014-Current)

Per Diem (2010-2013)

Receptionist Supervisor (Temporary Position sponsored by Good Will Industries) (2007-2010)

•Train and provide on-boarding support for newly hired receptionists

•Manage receptionist schedules, including checking future planned absences and planning coverage

•Efficiently operate switchboard and demonstrated proficiencies in telephone and front-desk reception

•Provide prompt, courteous and knowledgeable assistance

•Interact well with the public and fellow employees

•Resolve issues with expediency to maintain client trust

•Document all incidents involving guests or employees

•Serve as principle back up for all shifts

•Monitor fire alarm systems

•Contact physicians during off duty hours as needed

DENDRITE, Totowa, NJ 2005-2006

Data Entry Clerk (Temporary Position sponsored by Joule)

CENTURY BATHWORKS, West Paterson, NJ 2004-2005

Office Support (Temporary Position sponsored by Joule)

PASSAIC COUNTY COMMUNITY COLLEGE, Paterson, NJ 2003-2005

Technical Staff Assistant (Temporary Position)

•Researched and implemented new design structure for quarterly organization charts

•Created a database to house past and current personnel information

•Performed Student Review of Instruction and scanned reports once completed

ASSEMBLYMAN PETER C. EAGLER, Clifton, NJ 2002-2003

Office Aide and Volunteer Campaign Support

•Typed and faxed legislative documents

•Researched state, county and local government information

•Assisted staff with special community projects

BROOKS BROTHERS, Edison, NJ 1995-2002

AS400 Day Operator, 1998-2002

AS400 Night Time Computer Operator, 1995-1998

Administrated user profiles and passwords. Assisted with the installation of software and hardware on the AS400 and troubleshoot program deficiencies with third party vendors. Monitored the ASYNC lines on a daily basis and report any disturbances. Created daily reports using Query400 and scheduled them through nightly batch process. Tracked preventative maintenance contracts for each peripheral device attached to the AS400.

•Implemented a new back-up strategy eliminating turnaround time from two hours to twenty minutes.

•Assisted with the integration of e-commerce on the AS400 documenting procedures and training personnel of everyday usage.

•Monitored and trouble-shoot e-commerce sales transmission from the website to the AS400 after system backup and IPL

•Recompiled the Startup Program on the AS400 to perform certain tasks

•Performed routine nightly back-ups and month end and year-end reports

KINGS SUPERMARKET, West Caldwell, NJ 1994-1995

Computer Operator Third Shift

Provided routine nightly back-ups for both the AS400 (Kings) and the System38 (Brooks Brothers). Polled daily sales from each store and printed daily reports.

COMPUTER LEARNING CENTER, Paramus, NJ 1990-1994

Second Shift Computer Operator

•Performed routine backups on the IBM System 370

•Debugged student RPG and Assembly programs

•Trained and supervised students on equipment, procedures and programs

EDUCATION

Geo-Tech, Montclair, NJ 2002-2003

2003 UNIX Solaris 8 System Administrator Certification Training

Computer Learning Center, Paramus, NJ 1990-1993

Graduate with Honors, Peer Tutor and Perfect Attendance

1990 Computer Operations Training

1992 RPG400 Programming Certification

1993 Preparation for Novell Administrator

Bergen Community College, Paramus, NJ 1984-1987

Associates Degree in Applied Science

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