Data Entry Tech Support
Resume:
Jason E. Hermann
*** ****** ***, *******, ** 35903
**********@*****.***
Purpose
My focus is to gain a at home stable position where i can put root and have a remote status.
Experience
-teleNetwork
8/26/2013 – 12/9/22
supervisor : Nate
Responsibilities include
(Small Business Customer Care Ziply fiber( 2020-2022)
Data entry, sales and customer care resolution focused.
Accomplished customer resolution on billing and customer concerns, as measured by a 90+% resolution rate by doing focused customer metrics.
Upsold 10% of clients by targeting customer needs and verifying customer services with available service upgrades.
Worked in relevant QA metrics with agents and provide approvals to level 1 agents for constant and quick customer transfers and resolution.
(frontier level 2 tech support)
Verifying proper documentation and troubleshooting of tickets to maintain L1's standard of troubleshooting and allowing for easier call flow for the team.
Upselling frontier products and services to maintain call control and furthering the needs of the customer by providing additional services where available.
Data entry and dynamic troubleshooting as a means of isolating issues and removing them from both frontier and customer lives.
Lastly dynamic Pc/Mac troubleshooting focuses on speed and resolution of the issue at hand
Apple
September 2010- august 2013
supervisor: Trung
level 1 Tech support Asia Pacific
Responsibilities included
Call control and data entry of all applicable data allowing for detailed resolutions and furthering in depth troubleshooting by documented resolution of issues.
Ios and computer troubleshooting on Asia Pacific customer products and services allowing a multiple one call resolutions.
Maintaining metrics allowing for a constant resolution but a consistent drive to excellence with constant product additons.
Speer Security
September 2010 to September 2011
Merchant Guard License ID#1049941
Supervisor : Patrick,Bridger
Responsibilities included
Roaming patrols and de-escalation of critical situations to maintain the safety of products and people a like.
Contact and report to the local agency of disturbances and resolution of issues where possible.
Starting first with de-escalation and deflection.
Keeping client’s security by maintaining clients’ control and rules are followed by both employees and clients of the locations
Wallmart
February 15th 2008 to September 2010
Supervisor : John
Responsibilities Included
Janitorial to maintain the standard of store.
Repair of equipment and issue resolution to maintain time and product standards .
As well as general labor when needed to assist with tasks and issue threw out the store
Manpower
July 28th 2006 to February 15th 2008
Staffing Specialist: Kristin Miller
Supervisor at temporary position
Jimmy (D.P.A.C. Night Supervisor)
Responsibilities Included
Maintaining sight equipment and upkeep of car lots, Painting and sign hanging to maintain standards of lots.
As well as car counts and verification of security by completing rounds and directing secutiy of issues where present.
Advance America
March 22nd 2006 to July 15th 2006
Supervisor: Bernadine
Responsibilities include
Loan prosssessing of pay day loans maintaining document detail and verifying customers understand in detail.
Filing maintaining info on customer are ready and up to date .
Collections both by customer contact by phone and at address if necessary; and threw court proceeding's threw garnishments agents customers who failed to meet agreements.
Marketing spreading flyers placing discounts and info where needed to allow increases in loans and sales of products.
Lastly upselling products and services as necessary
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