Work History

Costumer Service At

Target

Carlos

Martinez

Contact

Address

Northridge, CA, 91324

Phone

818-***-****

E-mail

martinezcarlos2003630@gm

ail.com

Skills

Money handling abilities

Multi-line phone talent

Complaint resolution

Sales expertise

Training development

aptitude

Creative problem solving

Service standard

compliance

[Language] translation

Drawer management

Cleaning and sanitizing

Payment collection

Cash register systems

Records Maintenance

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking costumer service position. Offering excellent communication and good judgment.

Target Costumer Service

Target, Northridge, CA

Maintained customer satisfaction with forward-

thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and

external customers.

Used company troubleshooting resolution tree to

evaluate technical problems and find appropriate

solutions.

Recommended products to customers, thoroughly

explaining details.

Offered advice and assistance to customers, paying attention to special needs or wants.

Answered customer telephone calls promptly to

avoid on-hold wait times.

Quickly and accurately answered customer

questions, suggested effective solutions and

resolved issues to increase customer satisfaction

Answered product and service questions, suggesting other offerings to attract potential customers.

Optimized customer support by establishing

collaborative service environments through targeted operational initiatives.

Answer approximately 100 incoming callas daily

utilizing a courteous and professional manner to

collect information and identify costumer needs.

2021-10 -

Current

Fast Food Crew Member

Macdonal, North Hills, CA

2020-10 -

2021-08

Education

Receipt and refund issuance

Money handling

Refund handling

Point of sale operation

Cash register operation

Written Communication

Decision-Making

Excellent Communication

Patience

Empathy

Self control

Taking responsibility

Adaptability

Ability to admit when I don't

have the right answer

Customer service skills

Food service skills

Electrical and plumbing

service

Behavioral treatment

services

Targeted improvement

action plans

Languages

Spanish and English

Performed food preparation responsibilities to meet franchise standards for quantities, speed and

packaging.

Restocked workstations with supplies and food

display cases with fresh selections to decrease

customer waiting during busy periods.

Moved and stocked food products weighing up to

pounds.

Listened attentively to customer complaints or

requests and resolved issues without need to

escalate.

Greeted customers entering restaurant with

enthusiasm and warmth and served customers.

Performed shift change tasks each day to keep

store neat and running smoothly.

Cooked and prepared foods and monitored food

production according to quality and sanitation

standards.

Received and processed customer payments and

estimated and communicated wait times

accurately.

Reduced customer wait times by quickly operating

customer window and sales register.

Trained newly hired employees on routine tasks and customer service.

Provided support to crew members, facilitating

quick food preparation and delivery.

Collaborated with team members to quickly fill large orders and serve large parties.

Checked equipment for proper temperatures to

keep food safe for consumption.

Cleaned counter surfaces, dining areas and food

preparation areas for maximum health, safety and

customer satisfaction

High School Diploma

James Monroe High School - North Hills, CA

2018-06 -

2021-06

Contact this candidate