Service Representative Customer
Resume:
Veronica Duran
Reseda, CA *****
*************@*****.***
Work Experience
Customer Service Representative
Health Net - Reseda, CA
September 2022 to December 2022
1. Will process application enrollments
2. Cancel members insurance when requested.
3. Any customer service that the member needed.
Customer Service Representative
Guardian Pool Fence Systems - Van Nuys, CA
September 2019 to December 2021
Answer phone calls help customer with any needs they have. Schedule customers for a free estimate and schedule installs for the fence. File customers files and put all there information in quick books and outlook. Charge credit cards also do shipping and receiving get quotes with different carriers and give the customer the best option we have.
Dispatcher and Customer Service Representative
Nationwide trans inc - Ontario, CA
February 2016 to October 2018
I was in charge of local drivers I would book freight for them also I will handle all the customer service stuff and answer emails to customers give updates on drivers locations check call the drivers data entry also I would help book freight for long haul drivers I would do a little of everything. 1ST Choice Staffing, Inc - Rialto, CA
March 2015 to June 2015
1st Choice Staffing provides talented contract workers for a broad spectrum of employment opportunities.
• Responsible for offloading trailers
• Scan the merchandise and see if it has a location in the warehouse
• Certified on the pacer, reach, and pallet rider
• Put the merchandise into their original location
• Rf experience
• Separate merchandise by location
Kimco Staffing - Chino, CA
December 2012 to September 2013
• Responsible for counting merchandise being ship to customers
• Assist shipping department in processing as well as closing invoices.
• Ensure drivers were loading merchandise onto the correct trailer number along with exact quantity to be delivered.
• Responsible for dropping orders and attaching correct labels and paperwork to it.
• Update board when drivers arrived for a pickup.
• Responsible for orders processing and maintaining a clean clear area to load freight.
• Filing of invoices, orders, pickups, and any other useful information
• Used Microsoft Word and Excel to log and track pick ups and deliveries. Dispatcher
Hawk Transportation - Upland, CA
May 2012 to November 2012
• Look for loads online in order to no double book.
• Call customers and arrange pickup time, date and quantity.
• Rate and quote merchandise to advice customers of amount due upon delivery.
• Constant communication with drivers to ensure they knew exactly where to go and time to be there.
• Assist drivers with directions in case they were misled. Insurance Agent
Adriana's Auto Insurance - Rancho Cucamonga, CA
June 2008 to December 2010
At Adriana's Insurance I started as a receptionist, directing customers to agents for auto insurance quotes. Also, scheduled meetings and travel arrangements for managers. I was then promoted to customer service representative scheduling appointments for agents and within a year frame I was promoted to an Auto Insurance Agent. My duties consisted in ensuring customers where satisfied and received the best quote possible.
• Collected payments on auto insurance policy bills and or new policies including endorsement made on policies.
• Assisted customers with insurance quotes for various products including home and auto insurance based on customer needs.
• Scheduled appointments for customers to meet one on one with insurance agents to avoid customers waiting for long period of time.
• Processed MVR reports daily, used to check customers driving record and give a more exact quote when rating policy.
• Cold calling as well as taking incoming calls.
• Updated customer's addresses and phone numbers on Haw soft, which was the company's program where all information was saved.
• Provide detail explanation to customers about policy guidelines.
• Mailed customers quotes letters and followed up.
• Phone line of 10 calls and ensured they all got the best possible customer service and insurance quote.
• Top sales performer exceeding the company's quote of $2,000 bi-weekly. Sales Associate/ Customer Service
WAL-MART - Panorama City, CA
September 2005 to May 2008
Retail store that helps customers save money and live better. As as sales associate I was responsible for keeping my department cleaned and fully stocked, and assisting customers with any questions or concerns they had regarding certain products or store hours and information.
• Assisted department manager in ordering merchandise that was high in demand and making sure it arrived on time.
• Zoned department to avoid anything on the ground would cause physical damage on any employee or customer.
• Acted as cashier.
• Volunteered to work in other departments when short staffed.
• Ensure safety guidelines were followed by checking floors, shelves, and freight areas.
• Managed customers returns and ensured proper policy and procedures were followed.
• Greet customers upon arrival.
• Assist customers with purchases and offered product recommendations based on customers need. Education
Fontana Adult School - Fontana, CA
May 2014
Skills
• Driving
• Customer Service
• Microsoft Excel
• Microsoft Word (4 years)
• Microsoft Excel (4 years)
• QuickBooks (3 years)
• Typing (7 years)
Languages
• Spanish - Expert
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