Service Representative Customer

Romello Brooker

C: 281-***-****; ***********@*****.***

**** ****** **** ** *******, Texas 77373 281-***-****

EDUCATION

The University of Houston, College of Technology

Bachelor of Retail and Consumer Science Graduated May 2018

EXPERIENCE

University of Houston Division I Football Team September 2014 – December 2018

Student Athlete

Effectively managed 15 academic credit hours with 30+ hours of athletic time commitments each week

Accustomed to performing under high-pressure situations

Scholarship Recipient

Team Leader

Captain of University of Houston Football Team

National Football League May 2019 – August 2019

Los Angeles Tight End

Arrived at the training facility in a timely manner

Participated in meetings/lectures

Focused on rehabilitating my body for optimal performance

Studied the playbook, practice film, and game film during my own free time

Competed at a high level everyday on and off the field

Amazon September 2019

Driver

Loading and unloading packages from delivery vehicles according to company guidelines

Delivering packages on foot or by vehicle to residences and businesses within specified area

Communicate with dispatchers about deliveries before leaving the warehouse or store.

United Parcel Services May 2020 - Present

Driver

Efficiently navigated my designate routes quickly to ensure timely deliveries of customer’s packages.

Responsible for ensuring that shipments arrive safely to customers and that appropriate signature requirements are being met.

Operating the vehicle in a safe and responsible manner at all times

Assisting with loading and unloading the truck

Keepings logs up to date and ensuring valid information is recorded

Individual Life Insurance Broker November 2021 - Present

Promote the insurance agency to customers who need insurance

Network with potential customers

Educate customers on each type of insurance coverage and make recommendations based on their needs

Evaluate current insurance policies and recommend additional coverage when needed

Maintain all insurance documents in a confidential way

BMB Apparel Brand January 2018 - November 2021

Marketing Manager for company

Customer Service Representative when customers need help

Inventory Manager keeping track of all apparel inventory

Quality Control keeping all things controlled in the mist of chaos

SKILLS

Proficient in Microsoft programs

Exceptional in graphic design

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