Network Technician It Support

PERRY

AUGUSTINE OHEMENG

**************@*****.*** 973-***-****

Cisco ID: CSCO14187001

PROFESSIONAL SUMMARY

Experience Network Engineer with exceptional insight when troubleshooting routers, switches. Excellent reputation for resolving problems and improving customer satisfaction.

SKILLS

Good at communicating orally and in writing

Strong knowledge of networking technologies

Ability to learn and grasp new things quickly

Strong troubleshooting skills

Technical Support

Ability to handle multiple tasks

Ability to use MS word and excel

Root Cause Analysis

Cisco switches - 6500, 4500, 3850, 3750, 2960

Cisco Routers- 4300,3700,2800,800

Routing and Switching protocol - EIGRP, BGP, OSPF, ACL, NAT, Static Routing, VTP, VLAN, VLAN Trunking, HSSRP, GLBP, VRRP, Spanning Tree, Ether channel

PROFESSIONAL EXPERIENCE

Network Engineer Christian Health Care Center 06/2019 - Current

Monitor LAN/WAN networks performance and stability

Provide level 2 support to all end users

Installed and configured various routers and switches for company project

Troubleshooting level 1 and 2 issues using Remedy ticketing system

Maintained records of hardware and software used in network system

Network Technician Winco Co.Ltd 10/2018 - 05/2019

Assisted Network engineers with Racking, installation and configuration of cisco routers and switches

Properly escalated and communicated tickets to engineering and operations groups as required in SLA agreements

/klhWork rotating, off-hour shifts in a 24/7 environment

Managed customer expectations through proper communication

Run cabling and installed data drops for new node installations

IT Help Desk Technician NPTC 06/2014 - 09/2018

Attend meetings as part of the IT Support team to discuss trends of inquiries, unit productivity, and recommendations for continually providing excellence in IT customer support

Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.

Other duties assigned

CERTIFICATIONS

CCNP—Pending

Cisco Certified Network Associate (CCNA)

CompTIA + training Certificate

IT Support Training Certificate

EDUCATION

University of Ghana

Bachelor of Arts

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