Service Representative Data Entry
Resume:
SE Shelby Ewing
Memphis, TN ***** 901-***-**** ************@*****.***
PROFESSIONAL
SUMMARY
Knowledgeable and dedicated customer service professional with extensive experience in transportation logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
SKILLS Clear and effective
communication with clients and
colleagues
Ability to multitask under pressure
Strong attention to details
Accurate data entry
Problem Solving
WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 04/2014 to 01/2021 Hill Logistics Memphis, TN
Consulted with outside parties to resolve discrepancies and create effective solutions
Entered bill of ladings into Crown Data System
Gave customers quotes on hot shots, deliveries, and pick ups Generated freight invoices and delivery receipts
Answered telephones, and responded to all customer emails Provided high standards of service to customers
Photographed and scanned documents
Researched and maintained hard copies of back-up bill of ladings for customers' files
CUSTOMER SERVICE REPRESENTATIVE 04/2005 to 03/2014 Forward Air Corp. Memphis, TN
Answered incoming customer calls and provided problem solving Notify customers daily of freight availability
Entered domestic and international bills
Maintained a cash log file
Maintained drivers' sign in log
Arrived inbound manifest and closed out out-bound manifest in the AS400 System
Consistently monitored email requests and provided detail information in a timely manner
Processed dock receipts for export booking and maintained spread sheet EDUCATION Business
Southwest Community College, Memphis
High School Diploma 06/1995
South Side High School, Memphis, TN
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