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Support Representative Assistant Production

Location:
Gardendale, AL
Posted:
December 08, 2022

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Resume:

HUNTER BUSH

Birmingham, AL 205-***-****

adtxyg@r.postjobfree.com linkedin.com/in/hunter-bush

SOFTWARE ENGINEER

Talented and committed professional with a growing expertise in software-based solutions. Passionate about building upon current skills to provide people and businesses with tools for success. Known for excellent troubleshooting skills, thinking outside of the box, and developing creative solutions. Quickly able to learn and master new technologies. Committed to working within client and project specifications to deliver cost-effective, timely results.

• Software Development & Design • .NET, C#, Java • Customer Service

• Relational Databases • Entity Framework • Problem Solving

• WordPress • LINQ • Critical Thinking

EDUCATION

Bachelor of Science (BS), Computer Science Samford University Homewood, AL

PROFESSIONAL EXPERIENCE

BRASFIELD & GORRIE Birmingham, AL May 2021 – August 2022

IT Support Representative (March 2022 – August 2022)

Primary point of contact for office and jobsite technical issues and service requests. Processed service requests received through various communication channels and created service tickets using help desk software. Oversaw service queues to ensure all tickets are efficiently assigned. Worked alongside other groups within the IT department to maintain network infrastructure and service in offices and on jobsites. Provided user configuration and troubleshooting for an enterprise report management system.

Applications Developer (May 2021 – March 2022)

Applied SOLID principles to develop RESTful APIs for an enterprise web application. Participated in daily stand-up meetings, peer reviews, pull requests and collaborative discussions with peer developers and engineers. Participated in sprint demos showcasing new application features, enhancements, and bug fixes.

Analyzed and mapped package dependencies across microservices to create a dependency outline in preparation for upgrade.

Developed a database migration and synchronization solution.

Designed and developed automated unit tests to validate API endpoint responses.

Created and modified pre- and post-deployment SQL scripts.

JOE HUDSON’S COLLISION CENTER Birmingham, AL April 2016 – May 2021

Estimator & Assistant Production Manager (August 2019 – May 2021)

Inspected and documented vehicle collision damage. Referenced OEM documentation as needed to ensure estimates are concise, accurate and aligned with manufacturer specifications. Effectively communicated repair process with client and provided itemized quote for repairs. Collaborated with shop manager to drive in-process repairs and resolve issues contributing to delays in production. Documented and conveyed supplemental changes to insurance representatives. Quality checked completed vehicle repairs. Resolved vehicle’s on-board diagnostics error codes and re-calibration requirements as needed.

Assistant Area Manager (April 2016 – August 2019)

Effectively analyzed multiple shops KPIs to provide strategic and operational improvements. Prepared periodic audits and performance reports for Birmingham market shops. Assisted in implementing action plans to improve shop performance and achieve business goals. Successfully trained employees and provided additional admin support and training as needed.



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