Customer Service Data Entry
Resume:
Sheneika Mckune
Customer service professional looking to grow in a new work environment with the skills and knowledge that I have obtained in my years of customer service experience Peoria, AZ 85381
***************@*****.***
Customer Service professional with a passion for helping people I come with over 19 years of experience looking to offer my expertise while expanding those same skills so that I'm able to provide superior service to internal and external customers. Authorized to work in the US for any employer
Work Experience
Claims Processor
Safelite AutoGlass - Phoenix, AZ
October 2022 to Present
• Communicate regularly with insurance agents, policyholders, and more to prepare claim forms and other related documentation
• Review and verify personal information including names, addresses, ages, assets, and other data when reviewing claim submissions
• Adhere to company policies and local, state, and federal guidelines when facilitating insurance processing
• Evaluate insurance policy coverage and calculate respective claim amounts to issue premiums, adjustments, refunds, and more
• Keep track of policy records and perform data entry to maintain accurate client information CSR - Customer Service Representative
The Home Depot - Peoria, AZ
February 2011 to February 2021
• Monitor and assess the work of other service desk leads to improve customer experience
• Plan and organize the workspace, hours, and shift assignments
• Assist in handling customer inquiries both in person and over the phone
• Participate in periodic annual reviews with store management
• Maintain a service desk to ensure an organized space for customers to interact with employees
• Perform routine tasks, such as stocking shelves, replenishing supplies, and getting merchandise ready for shipment
• Cooperate with different departments when necessary or requested to complete tasks
• Assign different leads to routes and ensure they meet daily quotas
• Check work at the end of each day and handle any problems or complaints
• Ensure that all service desk leads adhere to Home Depot standards and rules, as well as all safety guidelines
• Communicate with other home depot workers using a radio or personal phone
• Address customer complaints and concerns over the phone, in person, or by email
• Perform other duties as assigned.
Cashier -Receive payments by cash, check, credit
Marshalls - Miami, FL
November 2008 to March 2012
Issue receipts, refunds, credits, or change due to customer. Assist customers by providing information and resolving their complaints Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet each customer as they enter in the building. Answer questions that customer may have about special promotions or sales that the store is advertising. start shift as scheduled
maintain clean, positive work desk environment.
Sales Associate
Burdines/Macy's - Miami, FL
November 1996 to October 2008
Greet customers and ascertain what each customer who wants or need. describe merchandise and explain use, operation, and care of merchandise to customers, compute sales price, total purchases and receive and process cash or credit credit payment. Also bag customers purchase and wrap gifts, cleaning shelves counters and clothing display table's. open new credit card accounts, and open and close registers at the beginning or end of each shift. Walk customer through their entire shopping process. Ensure customer is satisfied with their shopping experience Education
Associate in Law
Purdue University-Main Campus
June 2022
High School Diploma
World Hope Academy
June 1997
Skills
• Order Entry
• Interviewing
• Windows
• Store Management Experience
• Negotiation
• Computer Networking
• Active Directory
• Research
• Communication skills
• Customer service
• Banking
• auto claims
Assessments
Customer service — Highly Proficient
January 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
June 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Conscientiousness — Highly Proficient
January 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
September 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Highly Proficient September 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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