NAKIELLA

BENJAMIN

© adtxwb@r.postjobfree.com

& +1-337-***-****

* *********, ** *****

SKILLS

+ Order and Refund Processing

+ Understanding Customer Needs

+ Upbeat and Positive Personality

+ Call Documentation

+ Issue and Complaint Resolution

+ Upselling Products and Services

+ Calm and Professional Under

Pressure

+ POS Systems and Ordering

Platforms

+ Data Entry and Maintenance

+ Customer Data Confidentiality

+ Responding to Difficult

Customers

+ Building Customer Trust and

Loyalty

+ Correcting Discrepancies

+ Microsoft Excel

+ Microsoft Windows

+ Inbound and Outbound Calling

+ Answering Customer Questions

+ Strong Analytical and Problem-

Solving Skills

+ Credit Card Payment Processing

+ Cash Register Operations

+ Customer Service and Assistance

+ Information Inputting

+ Microsoft Internet Explorer

+ Active Listening

+ Time Management

+ Telephone Management

+ Fast learner

+ Active listening

+ Remote worker

EDUCATION

Blue Cliff College - Lafayette

Lafayette, LA + 07/2022

Cosmetology Education

Lafayette High School

Lafayette, LA + 05/2014

CNA

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service

delivery and proven multitasking abilities. Committed to

‘maintaining professional relationships to increase profitability and

drive business results.

Passionate about promoting lasting customer satisfaction by

delivering quality service and unparalleled support. Proficient in

customer service best practices and related options.

ACCOMPLISHMENTS

+ Cashier - Achieved highest Number of new credit accounts

‘opened within one-month period.

+ Product Promotion - Up-sold products and motivated customers

to upgrade current product plans.

+ Customer Relations - Earned highest marks for customer

satisfaction, company-wide.

+ Telephone Service - Professionally processed 80+ calls per day,

providing information and service to ensure customer

satisfaction.

+ Achieved Result by completing Task with accuracy and efficiency.

+ Used Microsoft Excel to develop inventory tracking spreadsheets.

WORK HISTORY

CVS Pharmacy - Customer Service Representative

Abbeville, LA » 03/2020 - 11/2022

+ Maintained customer satisfaction with forward-thinking

strategies focused on addressing customer needs and resolving

concerns.

+ Answered customer telephone calls promptly to avoid on-hold

wait times.

+ Answered constant flow of customer calls with minimal wait

times.

+ Offered advice and assistance to customers, paying attention to

special needs or wants,

+ Recommended products to customers, thoroughly explaining

details.

+ Assisted customers with setting appointments, special order

requests, and arranging merchandise pick-up.

+ Collected customer feedback and made process changes to

exceed customer satisfaction goals.

+ Provided information regarding charge accounts and loyalty

programs,

Leading - Caregiver

Lafayette, LA + 10/2019 - 03/2020

+ Assisted with dressing guidance, grooming, meal preparation and

medication reminders.

+ Assisted clients with daily living needs to maintain self-esteem

and general wellness.

+ Built strong relationships with clients to deliver emotional

support and companionship.

+ Cleaned house, ran errands, managed laundry and completed

weekly grocery shopping

+ Engaged patients in meaningful conversation, socialization and

activity while providing personal care assistance.

+ Maintained clean personal areas and prepared healthy meals to

support client nutritional needs.

+ Determined specific needs and provided most appropriate level

of services for patient well-being.

‘Once Upon A Child - Shift Manager

Lafayette, LA + 02/2014 - 07/2019

+ Trained and mentored new employees to maximize team

performance,

+ Supervised employees and oversaw quality compliance with

‘company standards for food and services.

+ Kept employees operating productively and working on task to

meet business and customer needs.

+ Coached crew members to optimize performance and motivate

toward more efficient work.

Contact this candidate