Customer service representative

Lyle Jones

Location

***********@*****.***

SUMMARY

Dependable and motivated senior-level Customer Service Specialist with 10+ years of professional experience seeks a position in customer service with a reputable and growing organization. Ability to provide empathetic customer solutions and care promptly

Effective verbal and written communication skills to speak with customers and document calls

limited computer skills but willing to learn.

Customer Service with people on a daily basics.

Excel at what the company needs and wants.

Proven aptitude for attention to detail when

working with customers, team members and

managers

Excellent time-management and organizational

skills

SKILLS

EXPERIENCE

Senior Customer Service Specialist 09/1979 to Present General Contractor Kirkland WA.

Train new Customer Service Representatives on call center procedures and practices, including maximum call times, escalation procedures and documentation

Utilize practical problem-solving skills and techniques to provide conflict resolution for escalated customer service calls; used empathy and patience to provide excellent care. Customer Care Specialist 06/1983 to 08/2014

RESINCOM ENTERPRISES Kirkland WA.

Answered calls with enthusiasm and assisted customers with queries and concerns; received consistent positive customer reviews and feedback on service

Followed up with patients after procedures to ensure they were recovering well, scheduled additional visits and gathered feedback related to their experience

Worked with Office Manager to resolve patient issues and concerns as quickly as possible; increased customer satisfaction by 11% over a three-month span

Created and initiated the use of a patient evaluation form to better understand patient preferences and needs for communication and feedback

Responded to online reviews—both positive and negative—within 24 to 48 hours of submission; worked with dissatisfied customers to improve general outlook of practice Customer Service Representative 09/1983 to 05/2014 Resincom Enterprises Kirkland WA.

I have worked with customers on a daily basics with satisfaction. Having a happy customer is always important. Care giver 05/2014 to 06/2019

Care giver Casa Grande AZ.

I was a care giver roe my father for about 6 years EDUCATION

GED: Customer Service 09/ 2019 to 10/2020

CAC Casa Grande AZ. Casa Grande AZ.

My attendance was 98% my grades were passing.

ADDITIONAL INFORMATION

Languages: English Reference: Jon Lehner 520-***-**** Neal Shinkle 520-***-****

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