Support Specialist Customer

SOBNER PAULINIS

Spring Valley, NY ***** adtxvr@r.postjobfree.com 845-***-****

Professional Summary

Dependable, and goal oriented IT Specialist with over 5+ years of experience maintaining in house IT systems, while, providing comprehensive customer support at Flextronics, and Verizon wireless. I am a loyal and dedicated individual with ambition to succeed in any given environment.

Relevant Experience

Valley Bank – Wayne, NJ 2017-2020

Senior Collector

Communicate with bank’s customer base in delinquent status to discuss & resolve their accounts to the bank’s satisfaction

Update customer information to maintain viable points of contact with out customers

Review and recommend assignment for repossession collateral, if applicable, to reduce the banks potential losses & to serve as another means of curing delinquent account

Verizon Wireless - West Nyack, NY 2011- 2017

Support Specialist

Provided data and guides to help the sales team

Developed and monitored performance indicators

Deployment of new desktop, network, and mobile devices

Provided Help Desk based IT support to end users

Performed hardware and software rollouts

Liaised with account managers to develop specific sales strategies

Ensured store was compliant from an operation stand point

Flextronics Inc - West Nyack, NY 2010-2011

Technician Level II

Interacted with customers to provide information in response to inquiries about products and services

Established strong relationships and trust with customers

Educated customers on proper use of wireless equipment

Troubleshot routers, wireless devices, configuring, and resolving applications and software issues

Responsible for installing and updating new software on existing devices

Accurately document customer interactions in various O.S. platforms

Key Skills

System Administration

Network Configuration

Software Installation

Troubleshooting Software / Hardware issues

Windows & Mac OS environment

Technical support / Customer Service

Education

Rockland Community College – Suffern, NY 2013 - 2015

Associate in Applied Science: Cyber Security

Contact this candidate