**** ****** *****

Baton Rouge, La.*****

Cell 225-***-****

E-mail adtxvq@r.postjobfree.com

MARK STEPHEN LASTRAPES

Profile

Experienced Manager, Sales Professional, Customer Service Representative with a proven track record of expanding sales, exceeding quotas, and cultivating customer relationships.

Work experience

Liberty Bankers Life, Rabenhorst Life, Union National Life Insurance Company, Baton Rouge, LA

Licensed Sales Agent / Customer Service Rep July 2010 - Present

Home based sales of life, health, and content policies. Collections of premiums for debit size over $20,000 approximately 400 accounts .Clerical and data entry. Application completions and accuracy of information prior to final entry. Appropriately contact applicants for medical exams, explanations, delivery, accuracy, and amendments, with timeliness in order to insure benefits are correctly applied, providing a high degree of customer satisfaction. Expanded growth of debit $1000 per year.

AT&T Corporation, Baton Rouge, LA

Sales Associate / Customer Service Rep February 2008 - April 2010

Residential, wireless, DSL, internet, Direct TV, Dish Network sales. Average billed revenue 125%, retention units 125% of projections. Extensive training and customer service in all areas. Proficient in computer applications. Call center environment.

Brian Harris Chevrolet, Baton Rouge, LA

Sales Consultant May 2006 - February 2008

New & used auto sales, Certified Chevrolet Sales Rep., National Integrity Sales College Certified, Traver Technologies Sales Seminars completions.

G M Mark Of Excellence Award 2007

Cenla BBQ, Baton Rouge, LA

Kitchen Manager September 2005 - April 2006

Restaurant start up, Total responsibility in G.M. absence, Budgets, Reports, Ordering, Receiving, Issuing, Employees. Annual Sales $3M.

Aramark Corp.--B D S, Baton Rouge, LA

Food Service Director / Vending Manager January 1996 - April 2005

Start up @ Dow Chemical, Total responsibility for cafeteria, catering, & vending, Annual sales $1.2M. (1/96-3/01)

Total vending responsibilities @Exxon/Mobil, Annual Sales $.58M (3/01-8/02)

Start up @ La. St. G’ovt. Bldgs. Total responsibility for two cafeterias, Annual sales $.7M. (8/02/4/05)

Duties of all operations included efficiency, budgets, projections, control, ordering, receiving, issuing, customer service, reports, special projects, asset management, menu planning, production, hiring, training, scheduling, & supervision of staff as well as cash & inventory control. Leadership Award For Operating Excellence 1997.

Foundational experience in restaurant management from starting operation to multi-unit management. Call center experience (data input, sales). I bring mature skills and temperament to the workplace, am well organized, have strong communication skills, and capable of getting things done. Recipient of GM Mark of Excellence, (2) Leadership Awards for Operation Excellence, (2) Awards for Charitable Donations

Education

Bachelor in Business Management, Southern University, Baton Rouge, LA

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