Data Entry Service Representative

JOHN CHAMBERS, JR

**** *. ********* ****** *********, MD 21239 • 443-***-****

*****************@*****.***

To obtain a position providing case management to young adults and/or their families.

EXPERIENCE

FEBRUARY 4, 2009 – APRIL 1, 2021

FAMILY INVESTMENT ADMINISTRATOR, BALTIMORE CITY DEPARTMENT OF SOCIAL SERVICES

• State of Maryland’s point of contact for customers in need of social service benefits

• Assisted customers to apply for and obtain food stamps (SNAP Program), Medical Assistance and Disability benefits

• Served as Central Office Customer Service Representative addressing customer complaints in the area of SNAP, Medical Assistance, Disability, Emergency Assistance and Temporary Cash Assistance

EDUCATION

SEPTEMBER 1997 – 2005

COPPIN STATE UNIVERSITY

Major in Rehabilitation Counseling; Completed 112 credits. Eight credits needed to obtain Bachelor of Arts Degree.

SKILLS

• Client advocacy

• Knowledge of Social Service Programs

• Computer literacy

• Data Entry

• Record oversight and accuracy

• Excellent written and verbal communication • Knowledge of community resources and referrals

• Excellent customer service skills

• Excellent case management skills

• Analytical decision maker with excellent critical thinking skills

• Recognized collaborator

ACTIVITIES

Enthusiastic about assisting underserved populations obtain a better quality of life.

• Taught health and wellness, Tai Chi and mindfulness meditation

• Volunteered at Park Heights Community Health Alliance and Empowering Minds Resource Center (Men’s Group)

• Board Member, Friends of Gwynn Falls Leakin Park (FOGFLP)

• Leakin Park Volunteer Steward; helped create meditation space including Hopi Native American labyrinth; helped restore magnolia tree grove and trails.

Contact this candidate