Package Handler Customer Service
Resume:
Kayla Hills
Baton Rouge, LA *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Rail Coordinator
Ryder System - Baton Rouge, LA
Present
Manage local and on-site railcar supply to meet business needs and loading requirements .Assign railcars to orders, being compliant of loadover matrix . Create and submit rail rack schedules 20% Create and submit railcar switchlist to Railroad or 3rd party switch crew 10% Manage on-site car count to ensure compliance of allotted threshold 5% Provide optimum loading mark for plant operators for railcar loading Create and submit both loaded/empty railcar billing to the Railroad, confirm acceptance % Provide general daily reporting criteria for railcar counts, open orders, pipeline reports, bad Manage Inbound supply chain activity thru supplier communication orders 15 % 5 Manage railcar statuses within the facility to maximize % car turns 5 % Additional Responsibilities Performs o ther duties as assigned. Operations Coordinator
FedEx Ground - Baton Rouge, LA
May 2016 to August 2020
Provides operational support through the coordination of the quality, service and administrative functions in the pickup and delivery area.
• Monitors facility reporting metrics related to service, safety, cost and quality on a daily basis. Investigates potential performance issues and addresses with Business Contacts and Authorized Officers
(BC/AO). Reviews inaccuracies in generated reports with appropriate parties to include administrative staff and BC/AOs. Ensures errors are corrected in appropriate systems and verifies accuracy of metrics reported . •Communicates with BC/AOs of Independent Contractors (ICs), Independent Service Providers
(ISPs) and temporary agency employees...
Operations Administrator
FedEx Ground - Baton Rouge, LA
June 2008 to May 2016
Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Dispatcher for FedEx Ground Drivers. Package Handler/Sorter
FedEx Ground - Baton Rouge, LA
May 2007 to June 2008
Package Handlers are responsible for warehouse duties including: the physical loading, unloading and/ or sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling and etc. Education
High school diploma
Glen Oaks Senior High School
Skills
• Operations Management
• Logistics
• Administrative Experience
• strong, microsoft office, hard worker,dedicated
• Process Improvement
• Human Resources
• Quality Assurance
• Microsoft Excel
• Data Entry
• Microsoft Word
• Office Management
• Strategic Planning
• Time management
• English
• Management
• Supply Chain
• Telecommunication
• Customer service
Certifications and Licenses
CPR/First Aid
Present
Assessments
Customer Focus & Orientation — Proficient
July 2020
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
April 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Conscientiousness — Expert
August 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert
Medical receptionist skills — Familiar
October 2021
Managing physician schedules and maintaining accurate patient records Full results: Familiar
Scheduling — Familiar
July 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Management & leadership skills: Planning & execution — Familiar July 2020
Planning and managing resources to accomplish organizational goals. Full results: Familiar
Customer service fit — Familiar
August 2020
Measures the traits that are important for success for customer service roles Full results: Familiar
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Written communication — Proficient
October 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Call center customer service — Proficient
October 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Work style: Reliability — Highly Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Familiar
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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