Customer Service Dependency Counselor

SUMMARY OF SKILLS

Proven leadership and organizational skills cultivated through over 15 years of experience involving customers, clients, and various stakeholders. Strong interpersonal and communication skills resulting in meeting operational goals and objectives.

Ability to quickly grasp new concepts and ideas, with a strong attention to detail.

Professional mindset with ability to build positive rapport with team members.

Proficiency with Microsoft Office suite.

Advocate of diversity and inclusion initiatives that result in greater team participation.

Proven ability in problem-solving and getting the job done right, first time.

EDUCATION

Associate of Applied Science Degree in:

Mental Health Clinic /Counseling Psychology Expected Graduation: December 2021

San Jacinto College, Pasadena TX

GPA: 3.0

Prior Conferred Associate of Applied Science Degree Graduation: December 2013

Health Management

San Jacinto College, Pasadena TX

WORK EXPERIENCE

Lead Focal Point

Knowledge First Academy January 2016 – Present

Houston, TX

Assist students in obtaining Federal financial aid through the FAFSA process.

Ensure accuracy and timeliness in submitting hundreds of applications.

Maintain logs and report metrics that underscore success ratios acquired within various demographic populations.

Perform one-on-one peer counseling when needed to help parents and students understand governmental regulations related to the financial aid process.

Counter Manager/Estee Lauder Cosmetics

Macys Department Store February 2004 – June 2015

Houston, TX

Led team of over 20 cosmeticians to promote and obtain customer service and loyalty.

Promoted sampling of various consumer products that led to an increase in monthly sales of over 10% for Counter.

Gained proficiency in multiple product lines related to Estee Lauder, leading to customer requests and management recognition of skillset.

Exceeded sales quota throughout career which led to increased revenue and client retention and referral.

CERTIFICATIONS

CPR & AED Certified December 2022

Licensed Chemical Dependency Counselor Intern January 2022

Associate Of Applied Science Mental Health & CNSLR.PSY December 2021

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