Transaction Manager Customer Service
Resume:
LaTanya Drayton Waldorf, MD *****
**************@*****.***
Linkedin.com/in/latanyadrayton
EXPERIENCE
Auction.com, Upper Marlboro, MD — Lead Auction Coordinator II Auction Manager Auctioneer
March 2018 - Present
● Manage the successful execution of over 100 auctions monthly across the state of MD and over $5.5M in sales.
● Lead a team of 7 from hiring and onboarding to performance management with a 99% employee satisfaction score.
● Collaborate with leadership to streamline processes resulting in an increase in team size by 50%.
● Verify HUD documents and compare with data in Salesforce resulting in a 25% reduction in errors.
● Create and conduct weekly team meetings/training via Zoom increasing attendance by 30%.
● Analyze and revise asset list data to prepare a weekly team auction schedule.
MG Residential (KWCP), Washington, DC — Transaction Manager November 2015 - August 2017
● Processed and closed 300+ real estate acquisitions for one of the company's top teams in the Washington Metro Area.
● Developed and maintained regular communication with 500+ clients, service providers, and cooperating agents.
● Assisted leadership with the creation of department SOP and written policies.
● Redesigned and simplified a 2500+ lead generation database leading to a more e cient way of distributing leads to agents. RE Max/Exit/Samson Properties, Oxon Hill, MD — Realtor Sept 2004 - Present
● Guide over 200 buyers and sellers in the home buying/selling process with 40M in sales.
● Establish and manage relationships with 10+ clients by understanding clients' needs and priorities, increasing retention, and increasing referrals by 15%.
EDUCATION
Strayer University, Alexandria, VA - Diploma Computer Networking SKILLS
● Sales
● Leasing
● Active Listening
● Empathy
● Contracts
● Customer Service
● Multi-Tasking
● Organization
● Project Management
● Teamwork
FRAMEWORK
● PC & Mac
● Microsoft Suite
● Google Suite
● Salesforce
● Quickbooks
● Zoom
● MLS
● CRMs
LICENSES & CERTIFICATION
● Associate Broke-MD
● RE Salesperson
● Auctioneer-VA
● Dual Notary
Commission MD/VA
● Title Insurance
Producer - MD
● gener8tor Skills
Accelerator Program-
CS and Sales
AWARDS
● RE/MAX 100% Club
● Exit Bronze
● PGCAR Gold & Silver
Contact this candidate