Imani Edwards

Queens, NY • 347-***-**** • adtxub@r.postjobfree.com

EDUCATION Mercy College New York, NY

Bachelor of Liberal Science 2 Years Completed

● Psychology

Medgar Evers College Preparatory School Brooklyn, NY

Advanced Regents Diploma June 2017

● Overall GPA 3.0

HONORS Performing Arts 2014

NYU High School Law Institute 2016

EXPERIENCE Fragrant Intoxication LLC New York, NY

Co-Owner July 2020 – Present

• Analyze cost of goods to determine pricing for maximum profit

• Designed and continuously edit/maintain business website

• Set up and manage social media accounts and curate promotional content to drive sales

• Brainstorm potential marketing campaigns to increase customer engagement

• Oversee all finances and operations

• Ensure timely shipping of customers' orders and resolve of complaints to uphold exceptional customer service

Delta Airlines New York, NY

Move Team November 2022- Present

• Safely operate and reposition aircraft between airport concourses and Technical Operations Center.

• Communicate via VHF radio with FAA Air Traffic Controllers and Ramp Tower Controllers while operating on airport taxiways, runways, and ramps.

• Operate auxiliary power units, hydraulic systems, and air conditioning systems of all Delta aircraft types.

• Manage multiple tasks with a minimum amount of supervision in dynamic environment.

Supervisor/Aircraft Leading Agent (ALA) June 2020 – 2022

• A multi-tasked worker who is an effective team motivator

• Have a keen ability to solve problems and possess the dedication to provide excellent customer service.

• Lead agent responsible for ensuring the safe and proper loading/ offloading of baggage and cargo on Delta flights.

• Accountable for correct weight and balance recording including on-time departures, safety, security and customer service delivery.

Ramp Agent October 2018 – 2020

• Loading, unloading and transporting baggage, mail and cargo.

• Safeguarding Cargo, baggage, and mail from damage, loss and weather.

• Driving and operating ground equipment such as tugs, bet loaders, and tow tractors in areas of congestion.

• Repeatedly lift and load baggage onto carts to ensure each bag reaches its destination.

• Operate computers to ensure baggage and cargo are routed correctly to the passenger’s destination.

Applebee’s New York, NY

Expert Waitress April 2017– April 2019

● Meeting, greeting and seating guest. As well as taking and making reservations and answering questions about menu items and other general inquires.

● Assisting management with administrative tasks and setting tables for guests.

● Provided customer service to restaurant patrons

● Serving food and drinks as well as carrying out customers' requests and resolving conflicts

SKILLS Problem-Solving, Leadership, Adaptability, Organization, Teamwork, Energetic

Technical: Proficient in Microsoft Office, Excel and Google Programs

REFERENCES Available upon request