Service Representative Customer
Resume:
Zachary Silverstein
Grandview Avenue.
Queens, NY 11385
**************@*****.***
Experience
PRE3PL - Floor Manager
Brooklyn, NY
September 2021- Present
● Managed/ trained a team on the workflow of testing and grading of pre-owned cellphones and handheld devices.
● Handled inventory management, instilled a weekly cycle count to ensure product retention resulting in less product loss.
● Facilitated the procurement of a new device testing software to increase productivity and reduce testing time.
EMB Phones - Call Center Manager
Brooklyn, NY
July 2020- September 2021
● Supervised and trained a team on proper phone etiquette ensuring all employees treated customers with tact and coordination.
● Collaborated with other managers to write a more optimized call script for facilitating customer needs leading to a higher volume of resolutions per day. Higher Standards - Sales Training Manager
Manhattan, NY
December 2017- June 2020
● Oversaw cash handling, bank deposits, and opening and closing procedures.
● Conducting weekly inventory cycle counts, and handled the shipping and receiving of product orders.
● Supervised a staff of 13 employees while conducting education sessions on product knowledge and sales etiquette.
● Surpassed monthly sales goals with over $10k in personal sales resulting in an average $24-$40k over projected monthly team sales goals. Education
CUNY Brooklyn College
BBA Bachelors of Business Administration Completion 6/2021 Skills
Proficient use of Micros, Shopify, and Aloha POS • Well versed in MS Office suite • NetSuite • Adobe Creative Suite (Adobe Premiere, Photoshop, Aftereffects) • Excellent communication skills both written and verbally • Well versed in customer service with a friendly demeanor able to handle clients offering the best customer experience • Skilled leadership abilities taking the initiative to move a team forward
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