Customer Service Store Lead
Resume:
Jackie Smith
Richland Hills, TX 76118
************@*****.***
● Goal oriented with focus on the task at hand; self-starting, detail oriented enjoying multiple responsibilities with minimal supervision and willingness to learn and take responsibility for new tasks. Excellent organizational skills. Ability to interface with upper management, co workers and clients.
Experience
2018-2022
Kroger, North Richland Hills, Tx-Store lead receiver
● Receive incoming deliveries using RF handheld and Zebra
● Verify correct and needed items, check for accuracy and damages.
● Send inventory to the appropriate department, stock inventory as needed.
● Coordinate with vendors on necessary stock for display purposes.
● Daily and weekly reconciliation of invoices.
● Keep the receiving area clean.
● Daily visual inventory inspection.
2004-2018
Senior Moving Company, Farmers Branch, Tx- Packer, organizer, customer service
● Build a comfortable, trusting relationship with clients. Prepare household/personal contents for move. Wrap and fragile items to prevent damage in move. Unpack and organize items in new home. Analyze and solve problems before they arise. Keep a positive, understanding attitude while dealing with clients during a stressful time for most.
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2001-2004
Calibration Specialty, Irving, TX-General Clerical, shipping/receiving
● Identify equipment for calibration by listing type of equipment, model, manufacturer, serial number and other data sent with equipment. Create invoice upon shipment use Peachtree accounting software. Assist shipping department in packing and shipping using UPS and FedEx software. Answer phones and solve customer problems. Maintain customer database.
1992-2000
Anderson and Vreeland, Irving, TX-O ce Manager, customer service 2
● Duties included, but not limited to, customer service, inside sales, quoting prices and processing orders via telephone, fax and email. Maintain an inventory of over 300 time sensitive materials and order when required. Train new employees, maintain all correspondence for sales force. Time records for employees. Any other duties to run office smoothly including a/r and a/p documents required. Personal references on request
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