Customer Service Kitchen Manager
Resume:
**************@*****.***
OBJECTIVE
To maintain a positive and productive atmosphere while exceeding company goals and customer expectations.
EXPERIENCE
**/*/2018 TO PRESENT
Panera Bread
Lansing. Mi
ASSISTANT GENERAL MANAGER
Manage staff, preparing work schedules and assigning specific duties
Manage staffing with hiring and firing employees
Manage the movement of goods into and out of production facilities
Compile and balance cash receipts at the end of day or shift
Observe and evaluate workers and work procedures to ensure quality standards and services, and complete disciplinary write-ups
Analyze operational problems, such as theft and waste, and establish procedures to alleviate these problems
Resolve customer complaints regarding food service
Establish standards for personnel performance and customer service
6/1/2015 TO 10/28/2018
Arby’s Restaurant Group
Lansing, Mi
KITCHEN MANAGER
Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules and employee time sheets
Maintain food and equipment inventories, and keep inventory records
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
Monitor food preparation methods, portion sizes, and garnishing, and presentation of food to ensure that food is prepared and presented in an acceptable manner
Establish standards for personnel performance and customer service
3/17/2013 TO 10/29/2014
Lou and Harry’s Grill and Bar
East Lansing,Mi
KITCHEN MANAGER
Train workers in food preparation, and in service, sanitation, and safety procedures
Order or requisition food or other supplies needed to ensure efficient operations
Check the quality and quantity of received products
Supervise or coordinate activities of cooks or workers engaged in food preparation
Monitor sanitation practices to ensure employees follow standards and regulations
Establish standards for personnel performance and customer service
ADDITIONAL SKILLS
Leadership skills emphasizing quick, correct decision making, communicating, and listening
Motivation skills to optimize employee attitude and output
Training skills using the three-step method of show, do, critique with a focus on passion and patience
EDUCATION
2010-2012
Lansing Community College
Lansing, Mi
ASSOCIATE OF SCIENCE: HOSPITALITY MANAGEMENT
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