Joanne Sam-Ellis

Smyrna, DE ***** · cell 347-***-**** · home (302) 514 - 9610 adtxse@r.postjobfree.com

Professional with strong interpersonal, written, analytical and organizational skills

EDUCATION

AAS, Computer Programming; Borough of Manhattan Community College

New York City Police Academy

EXPERIENCE

Site/Operations Manager, BayHealth Medical Center/Onsight Healthcare 10/26/21 to present

Ensure the safe and efficient daily operation service.

Uphold company’s reputation by consistently exceeding the expectations of our patients, visitors and guests.

Provide excellent customer services and solutions that focus on patient care.

Motivate and empower a team to provide exceptional hospitality.

Manage the onboarding process, payroll and timecards

Train, coach and develop direct reports

Director of Human Resources, PRN Staffers INC., Bear, DE 12/2020-10/26/21

Maintain historical human resource records by designing a filing and retrieval system; keeping past and current records.

Create/Manage and guarantee bi-weekly disbursement of multi-state payroll, including garnishments

Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management.

Maintain human resource staff by recruiting, selecting, orienting, and training employees.

Manage the Onboarding process.

New York Police Department Lieutenant - Operations Manager, New York NY 3/2008-12/2020

Accountable for Special Operations Deployment

Responsible for daily fleet services

Create Database and maintain all complaints and distribute to appropriate commands

Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities

Inspiring and motivating employees to perform at their best through positive encouragement

Ensure of operational consistency with payroll inquiries

Manager Post Closing, Deutsche Bank, New York, NY 11/2001-10/2007

Conduct assigned classes for Allocation, Validation and Bulk shipment

Enforce regulations on documentation corrections on closed loans

Responsible for training employees on closing documentation

Facilitates internal communication, host conferences, telephone etiquette and send/receive emails

Manager Mortgage Consumer Lending, HSBC/ Republic Brooklyn, NY 11/1997-12/2000

Responsible for training employees on sales portfolio

Enforce regulations on monthly transmit of loans to FNMA using Mornet Applications

Conduct classes for internal Audit for closed loans to ensure compliance with FNMA regulations

Train employees on the establishment of new loans on mortgage servicing database

Instructor-Telephone Banking, Green Point Savings Bank Lake Success New York, NY 1/1994-1/1997

Review and maintain all bank CD accounts

Process and reconcile monthly insurance bills and refunds

Sold banking products to customers based on their need and wants

Use problem-solving skills to research and resolve customer's issues.

References available upon request

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