Customer Service Writer
Resume:
Shane Sczepankowski
******************@*****.***
Staunton, VA
Objective
Obtain fulfilling employment that allows me to balance my enthusiasm for creating theatre with my day to day profession.
Education
Mary Baldwin University B.A./MLITT/MFA Shakespeare and Performance
2011-2016
Schenectady County
Community College
A.S. Performing Arts Drama 2005-2010
Amsterdam High School Diploma General Studies 2001-2005 Experience
• Manager at McDonalds: responsible for training staff and the construction of promotional display ads.
2000-2005
• Advocate at Youth Advocacy Program: responsible for transporting and providing multifaceted support for at-risk children and teens. 2005-2006
• Actor/Customer Service at Sterling Renaissance Festival: responsible for the creation of a fictional character under real life circumstances, a daily roaming performer facilitating guests to achieve their desired Renaissance experience.
2010
• Box Office Employee at American Shakespeare Center: responsible for providing excellent customer service to patrons experiencing the playhouse’s unique atmosphere.
2011-Current
. Wine specialist at Veritas Vineyard: responsible for educating tourists and patrons about the nuances of our wine business. This includes providing in depth tastings of our products, while simultaneously aiding their experience via a vibrant presentation and an excellent starting product. I also provide tours of our venues and am responsible for our multiple points of sale ranging from our wine bar to our Terrace eatery.
. After working in the tasting room for a number of years I was promoted to run the Gourmet Lunch Kitchen. I was responsible for a rotating staff of six kitchen professionals, creating menus, and executing those menus in a small kitchen with a high turnover. 2015- 2021
(References available upon request.)
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