Customer Service
Resume:
Lenny Melendez
Hamilton, NJ 08611
***************@*****.***
Summary
Highly-motivated bilingual professional with demonstrated experience in Customer Service. Reputation as a hard worker with excellent multitasking skills. Committed to completing any task given at hand.Equipped with an excellent work ethic and possesses a strong sense of responsibility and dependability.
Professional Skills
Licensed Notary Public-NJ
Proficient in Microsoft Office including Excel and Expert
Powerpoint
Written and verbal communication skills: Expert
Ability to work under pressure: Expert
Speak and write fluent Spanish: Expert
Education
Trenton Central High School
High school
Trenton, New Jersey
Graduated June 2016
Mercer County Community College
College
West Windsor Township, New Jersey
Enrolled June 2018
Experience
Law Office of Mattleman Weinroth & Miller PC
Cherry Hill, New Jersey
Legal Assistant/Licensed Notary- Criminal / Personal Injury
August 2021 - Present
-Opening files for new clients including sending all needed signed documents (CFA, Contingency Agreements, HIPPA forms) to clients via email or postal mail.
-Organizing PI files for attorneys; Letters/Emails, Medical Records/Bills, Liens, Pleadings and ect.
-Communicating with clients, Insurance companies, Police departments, Municipal/Supreme courts.
-Entering appearances, requesting adjournments and discoveries on behalf of attorney’s
-Ordering medical records and bills from medical facilities
-Compile all necessary documents to prepare demands
-Prepare distributions for settlements.
Referral Clerk
October 2019 - August 2021
-Ensure daily billing is accurate and updated
-Excellent time managing skills
-Able to track calls/emails and follow up with attorneys
-Able to clearly articulate precise details verbally and/or written to in-house attorneys and to attorneys listed in the national date-base.
-Great communication skills via the phone, online charts and email
CSR
April 2019
-Answering/making calls; multitasking entering data while on the phone with clients
-Answering clients questions and concerns regarding their legal memberships with the firm
-Sending emails/letters to the clients including POA, living wills and ect.
-Able to successfully de escalate situations
-Set up appointments between attorneys and clients
-Use bilingual skills over the phone
Braun Research Inc
Interviewer
Princeton, New Jersey
March 2018 – August 2018
-Interviewing clients
-Obtain clients information by answering calls
-Verifying information
-Informs clients by explaining procedures; answering questions; providing information.
-Use bilingual skills over the phone
BJ's Wholesale
Hamilton Township, New Jersey
Cashier
November 2017 – January 2018
Seasonal job
-Receive payments by cash, checks, credit cards, vouchers, automatic debits.
-Issue receipts and refunds
-Count money in drawers at the beginning/end of shift
Sergio’s auto towing repair
Trenton, New Jersey
Receptionist
January 2015 – September 2017
-Provided outstanding customer service to all customers/ bilingual service
-Maintenance of store
-Ordered supplies
-Processed and kept records for all bill payments
Professional Skills
License Notary Public-NJ
Proficient in Microsoft Office including Excel and Powerpoint: Expert
Written and verbal communication skills : Expert
Ability to work under pressure : Expert
Speak and write fluent Spanish : Expert
RECEPTIONIST: Competent
EXCEL: Competent
EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS: Expert
MICROSOFT EXCEL: Competent
MICROSOFT OFFICE: Competent
MICROSOFT POWERPOINT: Competent
Languages
Spanish : Fluent
English : Fluent
References
Supervisor for Mattleman, Weinroth and Miller - Personal Injury Dept
Lucie Roman: 856-***-****
Attorney for Mattleman, Weinroth and Miller - Criminal Defense
Brendan Moles: 609-***-****
Contact this candidate