Customer Service Manager

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Sebastian Piunti

**********@*****.*** White Marsh, MD 410-***-****

Business Management Solution Focused

Business owner and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities towards enhancing business plans and day to day activities. Bringing solid understanding of industry trends, excellent communication skills, talent of processing areas in need of improvement, and implementing changes with a strategic approach.

Business Skills

• Critical Thinking • Process Improvement • Business Management

• Relationship Development • Marketing • Client Retention

• Excellent Communicator • Detail Oriented • Inter Personal Skills Software Skills

• MS Office 365 - Word, Excel, Power Point, Outlook, Teams

• Zoom/Webex

Education and Training

The John Carroll School (2019) Bel Air, Md

CCBC (Present) – Business Administration and Criminal Justice Work Experience

Pristine Clean Mobile Detailing - Business Owner/Manager White Marsh, MD June 2019 – Present

• Ability to work independently or with a team and make decisions when circumstances warrant them.

• Client focused, excellent customer service and responded to customer requests.

• Effectively communicated and dealt tactfully with other personnel, customers, and the general public.

• Organized work records, files and reports.

• Enhanced vehicle appearances with cleaning and protective agents.

• Clean new and used vehicles interiors and exteriors by hand and machines.

• Operating professional equipment: buffers, hoses and vacuums.

• Performing routine maintenance and inspections on vehicles.

• Monitored and maintained the appropriate level of supplies. SP

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