Personal details

YAU PING TANG

adtxot@r.postjobfree.com

078**-******

** ******** **** ****

W11 4HG london, UK

linkedin.com/in/yau-ping-tang-

0919a51b6

Skills

Rapport building . Persuasive .

Active listening . Attention to details

Goals setting . Organization .

Resillience . Confidence

Team work . Excellent negotiation

Microsoft Team . Sales Force .

Microsoft Office

Platforms: PARIM, Global Connect

Languages

Malaysian

English

Mandarin

Hokkien

Hobbies

Yoga, Meditation, Home

Workout, Baking, Online

Investing, Reading, GYM,

Swimming, Shopping

Awards

Top 10 Sales Members of AIA

2016

First Quarter Sales Person of

AIA Call Center 2015

Top Ten Telesales of ACE

Synergy Insurance 2013

YAU PING TANG

Customer Coordinator

Profile

Top-ranked Telesales executive recognized for contributions to exceeding monthly target sales figures. Proven ability to used previous experience for a long-term career and has been awarded Top-10 telesales, with persistent, persuasive and excellent listening skills will be an additional advantage for your company.

Education

Undergraduate Degree in Psychology and

minor in English language.

Jan 2009 - Nov 2012

RIMA COLLEGE, Malaysia

Graduated with American Undergraduate Degree Programmed, with 2.7 GPA major in Psychology and minor in English language. Employment

Self-Employed Financial Adviser Aug 2021 - Present Own Financial Ltd, Dartford

Furnishing financial advice to various clients depending on their needs Scheduling an appointment with customers online via cold calling and referrals to seek out an opportunity with new business Closed sales and to abet any clients on following up works Euro 2020 Men Football Tournement Event

Steward

May 2020 - Jul 2022

Stadium, Coventry, England

Welcoming all attendees, tickets checking, directing and answering all enquires.

Preventing unauthorized entry, manage, monitor and crowds control safety of fans

Manage conflict and queue management, Maintaining a high level of customer care and giving a practical assistant both inside and outside the venue

Customer Coordinator Oct 2020 - Jul 2022

Lanes Group, Slough, England, UK

Forward planning for engineer

Persistent hitting SLA target daily towards tasks

Awarded Best newcomer staff by the team members.

Facilitated with various Thames Water departments for customers Counter Assistant Dec 2019 - Jan 2022

Good Earth Chinese Takeaway, Richmond, London, England Taking Orders over the phone, online platform and walk in customers Pre-plan collection and meals delivery to the clients Liaisons with chefs and mangers for customer satisfaction Telemarketer May 2020 - Jul 2020

SeeWoo, Park Royal

Receiving inbound and outbound over 100 telephone customers calls for daily sales orders

Persisting online CRM system with multiple social media and updating References

References available upon request.

the latest stocks availability.

Passenger Ambassador Jan 2019 - Mar 2020

Acousta Europe ( Heathrow Airport), London

Ministering all passengers with their queries in a polite and professional way by providing them with directions for transfers to other terminals, for Airline desks, toilets, restaurants, gates and information desks. Liaising and developing strong relationships with all stores across terminals, stipulating passengers with excellent knowledge about brand presence, approaching all passengers and assist them with any shopping request, guide and escort passenger offering a unique and tailored shopping experience.

Call Center Executive Jan 2015 - Dec 2018

AIA Group, Malaysia

Cold Calling to various clients over the phone to provide multiple insurance products via B2B and B2C

Time management, focus task to at least 100 calls daily, with sales target and KPI monthly achievement.

Certificates

Highfield Level 3 Award in Emergency First

Aid at Work

Aug 2022

The QA Level 3 Award in Emergency First Aid at Work (RQF) is a regulated and qualification designed for those who have a specific responsibility at work, to provide first aid in a range of emergency first aid situations Level 2 Spectator Safety Dec 2021

The Level 2 Certificate in Spectator Safety qualification obtained be able to to work at events such as football matches, festivals, concerts and other publicly attended mass gatherings

General Security Awareness Training Aug 2021

Obtained GSAT, which is an EU and Department for Transport requirement for anyone who requires an airport pass

Pearson Edexcel Level 2 Award Aug 2021

This was a work-based qualification, which aimed at learners who are working in a school setting. It could lead to employment as an admin assistant. Action Counter Terrorism May 2021

Specialized training given for front line security operatives. The custom-built training provides up-to-date counter-terrorism knowledge to help operatives prepare for and respond to terrorist incidents whilst on duty

Contact this candidate