Csr Operations Supervisor

Jose Irineo Juarez

*** *. ****** ** ****** Texas 75152

Phone 214-***-****

email: *****************@*****.***

** ***** ** ****-********** with proven history of growth and expansion looking to turn a great group of people into an outstanding team that meets all goals. I bring a unique skill set, with creative and out-of-the-box thinking combined with solid goal-oriented planning. I seek to bring skills, knowledge, and hard-won victories to a growing company in need.

EDUCATION

High school diploma

WORK EXPERIENCE

Garden Ridge/AT HOME - Plano, TX – February 2013 to 2021

Operations Supervisor

Coordinates daily activities within the distribution center

Supervises staff and directs work as they execute activities related to order fulfillment, order management, inventory management, stocking, material handling, equipment usage, and related needs

Prepares work schedules and reacts quickly and effectively regarding unexpected labor needs

Manages labor hours and payroll in electronic timekeeping system

Interviews and trains prospective and new team members

Supervises business support staff development including appraising performance, rewarding employees, addressing complaints, and resolving problems

Ensures team understands and works toward performance goals • Recommends process improvements within the warehouse or distribution center

Reviews records for accuracy of information and compliance

Ensures compliance to all company and customer policies and procedures including safety

Assigns duties and examines work for exactness, neatness, and conformance to policies and ISO9002 procedures

Studies and standardizes procedures to improve efficiency of team.

Prepares reports for leadership

Assists in maintaining the physical properties of the warehouse

Supervises employees in distribution center operation in accordance with the organization's policies and applicable laws

For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action

LEAD

Tracks employee hours in account to provide feedback

Directs team of employees for one or more accounts in warehouse

Coordinates with CSR and Operations Supervisor to determine shipping schedules, labor requirements for rework projects, and cycle counts

Unloads and moves inbound freight product to storage locations safely and efficiently

CSR/Wave Planner/Task Manager

Work independently and as part of a team

Detail oriented & attention to accuracy while maintaining deadlines

Analytical & problem solving

Excellent verbal communication

E-mail management

Entered information into computer to maintain inventory.

Organized and coordinated cycle counts. Performed physical inventory procedures.

Special Skills

Analytical & problem-solving skills

Excellent verbal and written communication skills

Strong organizational & prioritization skills

Effective e-mail management using Outlook

Proficiency in Excel and all of Microsoft Office

Forklift: reach truck, order picker, electric pallet jack, Sit-down, Scissor lift.

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