Administrative Assistant, Receptionist, Customer Service, Postal Clerk

Barbara Wilson

Office Professional

Fort Worth, Texas 76140

********@***.*** - 469-***-****

Administrative, receptionist, clinical, clerical and customer service-related experience utilizing professional attitude,

excellent communications skills, problem- solving skills, and the ability to work in a fast-paced environment.

CORE STRENGTHS

• Energetic work attitude • Conflict resolution

• Strong client relations • Adaptability

• Courteous demeanor • Telecommunication skills

• Fast learner • Customer service

• Problem solver • Telephone inquiries

• MS Windows proficient • Inventory control

• Excellent communication skills • Large cash/check deposits

• Listening skills • Shipping and receiving

• Strong organizational skills

WORK EXPERIENCE

Clinic Support Specialist III

MHMR OF Tarrant County - Fort Worth, TX. - January 2017 to April 2020

Provided planned, systematic and ongoing clerical support for the MHMR 820 Clinic, AOT, FACT, EMHS, TTOR and OCR programs.

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As receptionist, greeted and welcomed clients, guests and visitors with a positive first impression.

Answered telephone taking and relaying messages, providing information to callers.

Received and sorted mail and packages.

Directed visitors, vendors, and guests.

Notified personnel of visitor arrivals.

Engaged with guest/clients in waiting area, addressing their concerns, and answering their questions; documenting and communicating various actions, irregularities, and continuing needs.

Kept office secure by following procedures, rules and regulations, monitoring sign-in sheets.

Scheduled medical appointments and maintained appointment calendar for the clinic.

Received documentation from supervisors, case workers, and other personnel for electronic entry into medical charts.

Contributed to the team by accomplishing other tasks as requested.

Income Tax Associate

H&R Block & Assoc. L.P - Fayetteville, AR - January 2014 to April 2016

Seasonal work as a tax preparer, helping clients to understand tax laws and additional issues that could result in penalties and IRS audits. Also worked for H&R Block during seasons 2009 and 2010 in Irving, Texas.

Prepared and filed individual income tax returns.

Conducted inquiries to determine qualifications for filing status, dependency, deductions, credits, education benefits, expenses, and other filing options.

Call Center Coordinator

Wal-Mart Health & Wellness – Rogers, AR - Rogers, AR - August 2014 to December 2014

Inbound and outbound telecommunications.

Assisted Wal-Mart pharmacies nationwide with processing of prescriptions.

Contacted insurance companies concerning patient information and coverages.

Made inquiries on behalf of pharmacies with insurance companies concerning prescriber issues.

Interacted with software systems and pharmacies for troubleshooting computer related issues, maintenance files, and hardware problems, as well as prescriber and medication updates.

Reservations Sales Specialist

Hilton Worldwide Reservations and Customer Care - Carrollton, TX - May 2011 to July 2012

•As a work-at-home telecommuter, received calls from hotel guests and potential customers needing

Information about reservations for the Hilton hotels worldwide.

•Interacted with travel agents, businesses and individuals, in an effort to provide services related to their specific needs.

•In my one-to-one contact with potential guests, described our product and explained details, making recommendations, selecting and helping to locate accommodations based on their requests.

•Answered questions, made cancellations, modifications and reservations, maintaining up-to-date product knowledge of Hilton policies and practices.

Lead Window Technician, Sales and Service Associate (SSA)

United States Postal Service - Irving, TX – February 2002 to November 2009

Received superior and above average evaluations for window, timekeeping and carrier operations.

•Scheduled window clerk hours and daily assignments.

•Conducted stand-up talks concerning policy standards, safety and performance issues.

•Performed supervisory duties in the absence of Accounting Supervisor.

•Conducted scheduled inventory, ordering and maintaining unit and retail floor stamp stock and window

•supplies for the Irving Main Post Office.

•Supported Human Resources with in-depth personnel activities including pay adjustments and

•reassignments.

•Received special achievement award for customer-related skills.

•Researched, generated and compiled essential data for the daily operations of five (5) branch offices in Irving.

Certified Trainer

US Postal Service, Dallas District - Irving, TX - February 2002 to November 2009

•Trained newly hired and reassigned clerks for both lead and regular SSA clerk positions in the Dallas District.

Mail Carrier

US Postal Service, Bonham, TX - Irving, TX – September 1984 to February 2002

•Other positions held: Timekeeper, Distribution Clerk, Secretary EI/QWL and Safety Committees, Acting Supervisor- Delivery Operations

Member Services Representative

Advance Paradigm, Inc. - Richardson, TX - July 1998 to February 1999

•In a call center environment, assisted doctors, pharmacists and patients with prescription drug related matters including prescription refills, insurance plan inquiries, network pharmacy information, claims processing, eligibility inquiries, price quotes, and on-line pharmacy transactions for both retail and mail service.

•Member of the 100% Quality Performance Club, with continuous performance ratings of 96% and above.

OTHER EXPERIENCE

Administrative Assistant

Worldwide Dallas Co., Inc. - Irving, TX - 1993 to 1994

(Part-time for janitorial contracting service)

Data Processing Supervisor

Fannin County Appraisal District - Bonham, TX - July 1983 to September 1984

Responsibilities

•Trained and supervised two (2) computer operators and three (3) office clerks.

•Analyzed computer system malfunctions, and assisted in the development of software to conform to the specific needs of Fannin County property tax operations.

Tech Pubs Coordinator; Publications Specialist; Word Processing Supervisor

Kentron International, Inc. - Dallas, TX - January 1977 to September 1982

Responsibilities

•Trained and supervised seven (7) word processing operators and three (3) technical editors in the preparation of final manuscripts for military and commercial technical publications.

•Interfaced and coordinated activities with production, technical writing, and technical arts departments.

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Accomplishments

•Rescheduled workload, implementing priority-setting program, resulting in 50% increase in worker efficiency

And 30% decrease in downtime.

•Developed and established job descriptions and career development levels to be implemented by the Word

Processing Department.

EDUCATION

Medical Billing & Coding

Penn Foster Career School - Scranton, PA

2013 to 2015

Business

Northlake College - Irving, TX

1992 to 1994

Leadership Effectiveness Training

Grayson County College - Denison, TX

1986

Business Administration

Bishop College – Dallas, TX

1965 to 1967

High School Diploma

James Madison High School

Dallas, TX – 1965

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