Customer Service Team Member

SYEDA NAQVI

***** ****** ***** **

Katy, TX *****

Phone: 818-***-****

Email: ***********@*****.***

Objective

To achieve Customer service position in your organization where I may use all my skills and knowledge.

Abilities

Proficient in MS.Office Word & MS.Office Excel

Professional Experience

Henna Artist, Makeup Artists, Theatrical and Performance 03/2015 - 03/2017 Bombay Brow Bar San Antonio, TX

Collaborated with fellow employees to create ideas pertaining to individual clients Exceptional ability to work with a diversity of population while using excellent verbal and written communication skills

Recommended different styles and ideas to clients to determine which look was best for them Promoted product use and knowledge for each clients' needs resulting in increased sales Preschool Teacher, Preschool Teachers, Except Special Education 02/2010 - 08/2010 REZA INSTITUE OF LEARNING San Antonio, TX Read stories to the children and taught them painting, drawing and crafts. Carefully monitored children's play activities.

Incorporated music and art activities to encourage creativity and expression. Maintained daily records of activities, behaviors, meals and naps. Created and implemented a developmentally appropriate curriculum. Customer Relationship Specialist, Tellers

12/2006 - 11/2007 HABIB BANK PVT LTD Karachi, Pakistan Assisted customers on a daily basis with their accounts while providing exceptional customer service Performed as a team member in cross-selling bank products to customers at every opportunity to meet sales goals regarding accounts, credit cards, and loans

Managed my personal goals aside from the companies, for example, 100% customer service surveys and achieving referral production

Promoted the benefits of our company's products rather than the basic information in order to build a better relationship with customers and match them with a product based on their own individual needs Customer Service Officer, Customer Service Representatives 01/2006 - 12/2006 TCS PVT LTD Karachi, Pakistan

Answered phones and respond to customer requests regarding billing, technical and general customer service inquiries

Provided customers with product and service information Identified, researched, and resolved customer issues using the computer system Followed-up on customer inquiries not immediately resolved Completed call logs and reports

Researched billing issues

Researched misapplied payments

Education and Training

Completion Date Issuing Institution Location Degree Received Course of Study 01/2006 UNIVERSITY OF KARACHI Karachi, Pakistan Bachelor's Degree Commerce

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