Project Manager

Robert Hilderbrand ~ **** Milburn Dr ~ Benton AR *2015 ~ (Cell) 501-***-**** ~ *.***********@*******.*** ROBERT J. HILDERBRAND

IT-FOCUSED PROJECT MANAGER

Detail-oriented and self-motivated IT-Focused Project Manager with advanced education in both business administration and Information technologies Certified Project Management Professional (PMP) with over 13 years managing Agile, Waterfall and Hybrid projects, also over 19 years as an IT professional. Experience leading people to deliver optimum product quality and service, focused on utilizing innovative strategies and strong team management. Versatile business professional with strong proficiencies in information technology. Core competencies include:

• Network and System Security • Team Leadership • Change Management

• Contract Fulfillment • Software deployments • Agile Project Management

• Vendor Relationships • Hardware management • Waterfall Project Management PROFESSIONAL EXPERIENCE

State of Arkansas, Division of Information Systems (DIS) Project Manager (April 2022 – present) Managing Agile data projects with a team of Data Scientist, Data Engineers, and Data Analyst to provide data- driven decision-making for the State of Arkansas.

Directing deployment and development of the Statewide Longitudinal Data System with efficient data governance.

Direct IT projects including IBM Cloud Pak for Data, Cloud Pak for Business Automation, and Cloud Pak for Automation including on premises and cloud environments.

Work with cross functional teams including Security, AWS, Unix, and Windows

Partnered with Google.org to be the first state to launch CiviForm for the citizens of Arkansas providing a simpler way to administer government benefits. INTRALOT – Technology and support services, including provision of equipment, software, and maintenance services. 2008 – April 2022

Promoted through multiple leadership positions encompassing department and site management, proven results in improving productivity and staff performance in Multiple departments. Project Manager/Operations delivery Specialist (2021 - April) Managed client and vendor contract deliverables and requirements for Intralot. Identify and implement critical metrics necessary to manage and monitor the performance of overall operations infrastructure including, capacity, availability, and fulfillment.

Support project life cycle from project life assignment to product close.

Research, identify, and deploy tools for both short and long project phases.

Provide proper project and program status updates with in-depth data analysis to identify problem areas and determine how to resolve them.

Ability to track and assign issues using Jira or other issue tracking software.

Coordinate software deployments with development and ensure proper resources are available to complete different schedules.

Met with senior management and C-Level executives to define and overall goals of the project and ensure all deliverables are adjusted per required schedule. 2

Robert Hilderbrand ~ 2036 Milburn Dr ~ Benton AR 72015 ~ (Cell) 501-***-**** ~ *.***********@*******.*** General Manager, Intralot - Arkansas (2009 - 2021) Directed all departments including development, engineering, field service, operations, marketing, software testing, call center, and event ambassador support, with accountability for continual customer interaction.

Managed Agile, Waterfall and Hybrid projects.

Organized all departments including sub-contractors to ensure all contract requirements were met.

Key Liaison between Arkansas Lottery and Intralot for deployments, and hardware upgrades.

Coordinated and worked with the lottery on all future deployments for new and existing games.

Managed datacenter upgrade including all routers, switches, databases, Windows, and Linux servers. Responsible for maintaining schedule and deliverables.

Completed several diverse audits including security, internal, external, financial, and compliance.

Managed several datacenters and communication across multiple states.

Veteran negotiator with both clients and vendors.

Assisted in conversions from other vendors, internal conversion including complete production and disaster systems, and new business startup that grew to revenues over 600 million annually.

Hired and mentored multiple trade colleagues resulting in their successful assimilation, development, and advancement.

Directed upgrade and managed resources for all retailer locations across Arkansas.

Directed 24/7 data center operations and field service support.

Managed internal conversion including firewalls, network, servers and databases including 10

Create and maintain annual budget, while adjusting project resources to meet goals and objectives. Systems Engineer, Intralot South Carolina (2008 - 2009) Installed and managed production and disaster networks, systems, and databases for several accounts.

Coordinated the implementation and operation of lottery gaming systems and networks.

Directed and lead systems monitoring, repair, and upgrades with production project staff.

Responsible for system migrations from previous vendor for production and disaster systems. United States Air Force Combat Command - Communication- Computer Systems Operations (2003

– 2008)

Managed, facilitated, administrate, and maintained tactical and commercial network telecommunications systems and programs.

Able to research, analyze, comprehend and be proactive with new systems and methods. EDUCATION & TRAINING

PROJECT MANAGEMENT PROFESSIONAL (PMP)

PROJECT MANAGEMENT INSTITUTE – OCTOBER

2021

Bachelor Applied Science (Minor in

Management)

UNIVERSITY OF ARKANSAS LITTLE ROCK – MAY

2019

AAS INFORMATION SYSTEMS TECHNOLOGY

COMMUNITY COLLEGE OF THE AIR FORCE

Master Project Management

Colorado State University – expected graduation

2024

Applied Data Analytics training Program

Coleridge Initiative- Work based Learning

Other Certifications/trainings

Lean Six Sigma Yellow Belt

AWS Cloud Practitioner

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