Customer Service Rep

Raeanna Lawrence

***smith st apt *b freeport,ny *1520

516-***-**** ************@*****.***

Qualifications

Summary

an overall good communication skills with any age range

profusion in english language arts

Adaptability to environment

Client relationships building

4 years of customer service skills

1.5 years in a financial institution

NWRC Credentials

Education

Freeport highschool

Njrotc (leadership skills) for four years

NWRC where I got my working credentials in the fields of Situational judgment Active listening Reading Math

Experience

McDonald’s,Merrick,New York,

Cashier - oct 31st 2018, march 5th 2021

Talking with customers for hours at a time getting their orders correct and complete.

Greeting customers when they come to my window appropriately, offering them new deals that we have and the current ones that’ll go well with their orders. PLS financial Services, Freeport, New York

Customer service rep - June 21 2021, October 1st 2022

● Taking on each customer and handling there request of one or multiple of the services we have to offer. For ex.[ wire transfers,bill payment,cashing/verifying checks]

● Conducting the transaction in a timely manner so that I may help the next customer

● A lot of the times I got to deal with our “commercial customers” which were our more personal customers. They were charged a different rate because they owned a business

● Handling cash and having accountability of my box

● I was the main person for the overnight, doing the shift by myself.

● Since I was the main overnighter I was there for most of the of closing and opening process of the safe alongside the shift supervisor

Contact this candidate