Data Entry Support Agent

Vanessa Isaac

**** ******** *****, *** **********, Tx 77036

E-mail: ****************@******.***

Tel: 984-***-****

PROFESSIONAL SUMMARY

A rigorous, task-driven professional with substantial experience in data entry, customer service, office management, reception duties. Adept at leveraging superior communication and interpersonal skills to interact with diverse individuals and groups at all organization levels.

● Data Entry & Administrative Management ● Customer service

● IT Compliance ● Certified System Administrator ● ServiceNow Certified PROFESSIONAL EXPERIENCE

Amazon.com May. 2022 to Present

Amazon service Associate

Prepare and process a wide variety of shipment. Pull and package merchandise and inventories. Operate Forklift and pallet movers. Processed sales order from the website and social media and ensured customer got the order as desired.

• Processing returns by following company policies and procedures

• Answering customer questions about products and services using knowledge of in-depth product knowledge or technical computer skills

• Interpreting and communicating policy changes to customers in a way that helps them understand why policies were changed

• Performing other clerical tasks such as filing documents in electronic storage systems or paper filing systems

• Providing information about the status of an order or shipment, processing returns, and answering questions about shipping rates or methods

• Receiving and processing orders for products or services from customers via phone, email, live chat, or other communication platforms

Synergy Logistic Dec. 2021 to May 2022

6 Months Contract Project

Junior Data Compliance Analyst

• Assists management in the identification and assessment of technology related risks. Reports on the adequacy of risk-based controls; evaluating technology and business related controls for integrated IT and business auditing efforts.

• Ensures information security assessments, vulnerability scans and internal penetration testing are performed to ensure that information systems are adequately protected to meet security requirements.

• Assists in maintaining SharePoint repository for policies and procedures

• Works closely with management (over IT audit findings, compliance issues, recommendations, management’s response and implementation.

• Performs Test of Internal Control to ensure Control effectiveness. Resource Home HEALTH April. 2019 to Dec 2022

Customer support Agent

Duties:

• Resolve customer complaints via phone, email, mail, or social media.

• Use telephones to reach out to customers and verify account information.

• Greet customers warmly and ascertain problem or reason for calling.

• Cancel or upgrade accounts.

• Assist with placement of orders, refunds, or exchanges.

• Advise on company information.

• Take payment information and other pertinent information such as addresses and phone numbers.

• Act as the company gatekeeper.

• Attempt to persuade customer to reconsider cancellation.

• Utilize computer technology to handle high call volumes.

• Work with customer service manager to ensure proper customer service is being delivered.

• Close out or open call records.

• Compile reports on overall customer satisfaction. EDUCATION

BACHELOR OF Arts

Lagos State University 2013-2016

PROFESSIONAL AFFILIATE & CERTIFICATION

ServiceNow

Certified System Administrator

Contact this candidate