Service Representative Data Entry
Resume:
Tanisa M. Dodson
Romulus, MI ****4
***.***************@*****.***
OBJECTIVE
To obtain advancement in a corporation that will allow me to apply my skills and knowledge. I excel in a team- oriented environment as well as individually. I am very detailed oriented and have over 11 years of customer service experience. I am adept and flexible. I hope to hear from a company that will allow me to apply my skills and knowledge for the job that I am chosen for.
EMPLOYMENT HISTORY
Quicken Loans, Detroit, MI
08/2010 - present- Executive Client Care Representative Doing this job, I speak to clients over the phone, through emails and chats. I assist clients by resolving the issues they’re calling in about. I also assist our clients in obtaining some forms they are having a hard time getting from a 3rd party or they don’t have access to a fax or computer. Aerotek, Detroit, MI
08/2010 – hired in at Quicken Loans
I order payoff statements for clients by calling their banking institution. I also would follow up by calling the lender back to update a payoff if it was needed. I assisted in the training of new associates by answering questions. I assisted team members in other departments if they needed a payoff right away. Leadpoint, Troy, MI
05/2009 - 05/2010 Customer Service Representative
My duty is to follow up on leads that are interested in free mortgage quotes submitted online by potential customers. Once I make contact with the customer, I then verify their needs and connect them over to a senior mortgage banker or a senior mortgage specialist so that they can receive their free mortgage quote. If the customer rejects to what I have to offer my sales experience kicks in currently by overcoming their objections to make the sale or the transfer.
Minacs, FARMINGTON HILLS, MI
03/2008 - 06/2009 Customer Service Representative
My duty is to take incoming calls for a cellular phone company to get customers to renew they're service agreements, buy new equipment or accessories and offer current promotions. Select Staffing, Livonia, MI
09/2007 - 12/2007 Assembly/Packaging
I am responsible for inserting paper into material that comes down the assembly line. I also have to check and make sure material is packaged the correct way before being shrink wrapped. Priority Staffing, Livonia, MI
05/2005 - 07/2006 Receiving Clerk
Once out hi-lo driver unload trucks I have quality inspectors check everything in and once they have everything checked in that came off of the delivery truck, I key in the receipts into the computer making sure everything was keyed in correct. match the receipts up to the packing slip making sure I received everything in correctly. Once I key everything into the computer, I have to make work orders that goes out on the floor for our production team to start packaging. I do all working out of SAP system. I know my way around the SAP system in order to resolve issues as they arise.
EDUCATION
Diploma
Major: Graduate
Cooley High School, MI
N/A
Major: Accounting
Davenport University, MI
SKILLS AND ABILITIES
I have Microsoft Word and Excel knowledge as well as spreadsheet, data entry skills, typing and filing skills. I have been awarded for top producer. I’ve also been rewarded for going above and beyond.
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