Service Representative Customer
Resume:
Abimbola Akinloye
PROFESIONAL SUMMARY
Evanston, IL 60202
***************@*****.***
Dedicated and professional customer service representative with 7 years of work experience motivated to maintain customer satisfaction and contribute to company success . Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven with strong time management and prioritisation abilities.
Work Experience
Customer Service Representative
Richelieu Foods
June 2018 to Present
Providing primary customer support to internal and external customers
Responding to customer requests for products, services, and company information.
Assisting customers with setting up appointments and arranging special orders for pick up .
Offering advice and assistance to customers .
Cultivated customer loyalty, promoted repeated business, and improved sales -
Answered constant flow of customer calls with minimal wait times .
Collecting customer feedback and making process changes to exceed customer satisfaction goals
Customer Service Representative
CDCare
April 2014 to June 2017
Serving customers by providing product and service information and resolving product and service problems.
Attracting potential customers by answering product and service questions and suggesting information about other products and services .
Opening customer accounts by recording account information.
Maintaining customer records by updating account information.
Resolving product or service problems by clarifying the customer's complaint determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution .
Preparing products or service reports by collecting and analysing customer information
Education
High school diploma
Comprehensive High school - Ado Ekoti
February 2005 to Present
Skills
Microsoft Excel
Office 365
Excellent communicator
Persuasive skills
Empathetic
Pays attention to detail
MS office proficient
Savvy negotiator
Cheerful and energetic
Time management
Willingness to learn
Problem solving
Ability to use positive language
Languages
English
-
Expert
Yoruba
-
Fluent
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